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Lenovo Custom Program Settings - y560

2011-04-04, 23:06 PM

http://i56.tinypic.com/w9tbpi.png

 

 

Y560

 

This program keeps popping up at random, most commonly when using the "M", "J", or "U' key, which makes pretty much everything painful to do. It even minimizes or creates new windows which is even worse. It also raises the volume, and turns on the "Mute" light.

 

 

Is there any way to fix this? I'm using BIOS 71

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Re: Lenovo Custom Program Settings

2011-04-04, 23:14 PM

Oh. and I've tried the following

 

-using external USB keyboard. Works fine. But i'm not using an external keyboard whenever I need to use my computer.
m-uninstalling Lenovo Software. Doesn't show up on list of programs.

-block all Lenovo software. Still shows up.

-updating BIOS. still doesn't fix it.

 

 

I don't have GID installed, so uninstalling that doesn't work either.

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Re: Lenovo Custom Program Settings

2011-04-05, 1:00 AM

Also, I figured out that its linked the Lenovo Energy Management software.

 

So I tried uninstalling it, but it said "drivers part of this program will also be uninstalled"

 

but now it won't even let me try uninstalling it.

I tried doing system restore, but it gives the same message.

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Re: Lenovo Custom Program Settings

2011-04-05, 1:53 AM

this is killing me.

now my "M" key acts like an enter button, and the "N" key acts like Right Mouse Button (and lower volume)

I don't know what to do for this one

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Re: Lenovo Custom Program Settings

2011-04-05, 1:54 AM

Hello mxnsxxr,

 

There is a topic which was discussed previously about this. You may read it here.

 

I understand you have done a OKR and tested it on an external keyboard but try uninstalling the GID application and see if it helps. If by uninstalling the GID application and issue still persist then contact service to get your laptop checked.

 

//JameZ

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Re: Lenovo Custom Program Settings

2011-04-05, 5:37 AM

i don't have GID installed, like i said before.

 

Gonna try calling customer support later.

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Re: Lenovo Custom Program Settings

2011-04-05, 10:50 AM
try to re-install power management or rename/move to recycle bin that file :
"c:\program files\lenovo\energy management\start_utility.exe"

http://www.krasotaiskusstva.com
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Re: Lenovo Custom Program Settings

2011-04-08, 8:36 AM

how is that supposed to fix my keyboard problem?

 

is it hardware or software?

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Re: Lenovo Custom Program Settings

2011-04-08, 9:16 AM

Also, my entire keyboard has gone to hell. its not just the m and n key anymoe.

 

Installing the Energy Management Program did nothing.

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Re: Lenovo Custom Program Settings

2011-04-08, 10:14 AM
if the suggestion i posted before doesn't work, call lenovo support line and ship your laptop back to lenovo. ( possible hardware - keyboard - issue )

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  • Message 11 of 53

Re: Lenovo Custom Program Settings

2011-04-09, 6:31 AM

my computer likes messing with me...

 

The keyboard problem is gone, but now my wifi doesn't work... 

 

A Lenovo tech support guy said he's going to send a technician some time next week for the keyboard problem, but do you have any idea what might fix the wifi problem?

 

 

I checked the F2 Setup menu, and it said the WAN adapater was enabled. Wifi switch is turned on, and Fn+F5 doesn't seem to do anything because I uninstalled the Energy Management program (source of all my problems...)

 

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Re: Lenovo Custom Program Settings

2011-04-09, 10:25 AM
it's because power management. it contents some system files that you need to use function keys ( fn ).
re-install power management, press fn+ f5, make sure your wireless device is activated.

http://www.krasotaiskusstva.com
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07-23-2011

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Re: Lenovo Custom Program Settings - y560

2011-07-23, 8:48 AM

I am having this problem and it is driving me crazy!!! It is basically making my laptop when used without an external keyboard too painful to use. If I cant fix it, I will return it for a refund as a reliable laptop is essential in my work and the Lenovo Y560 clearly is NOT it.

 

I have owned about 6 laptops now (none Lenovo prior to this one). I have never experienced anything like it

 

Jamie

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Re: Lenovo Custom Program Settings - y560

2011-07-23, 22:52 PM
@ sendsouth
have you tried the suggestions above?

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Re: Lenovo Custom Program Settings - y560

2011-07-30, 0:41 AM

I just tryed it then. Ive uninstalled the power management program and fortunately my wireless is still working. Ive tryed to get the problem to happen again and so far so good. It seems OK.

 

Thanks

 

Jamie

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Re: Lenovo Custom Program Settings - y560

2011-07-30, 12:54 PM
you need power management application/driver.
i suggest you to re-install it.

http://www.krasotaiskusstva.com
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Re: Lenovo Custom Program Settings - y560

2011-07-31, 23:44 PM

Cant I control the power management option through Windows Power options? My wireless is still working fine (I never used the Lenovo program that controls this) so clearly I dont need the Lenovo power management utility for my current wireless config.

 

My 'Fn' functions appear to still be working.

 

I cant see any problems the laptop is having as a result of not having the Lenovo powermangement utility installed.

 

Jamie

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Re: Lenovo Custom Program Settings - y560

2011-08-02, 8:54 AM
your camera working?

http://www.krasotaiskusstva.com
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  • Message 19 of 53

Re: Lenovo Custom Program Settings - y560

2011-08-09, 22:55 PM

The camera is working but I spoke too soon in regard to the computer being OK. It's just doing other stupid stuff now when I type certain keys making using the laptop keyboard impossible.

 

I will re-install the Lenovo power management software though am doubtful this will be the  solution.

 

I actually think  the laptop is a Lemon and Im going to to attempt to get my money back. I am running a small business where a reliable laptop is crucial. Clearly I should have gone with one of the brands I usually buy like Toshiba or HP. Never any problems remotely like this. I even had several Acers at one stage for a training program I was running that would run rings around this Lenovo.

 

Very annoyed!

 

Jamie

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Re: Lenovo Custom Program Settings - y560

2011-08-10, 8:49 AM

Just to add that I tried re-installing Lenovo Power management and the problem was worse than ever. Completely unusable keyboard.

 

Fortunately I still have the Toshiba laptop I recently retired to buy this Lenovo piece of rubbish. Toashiba still going strong without a hiccup after over 3 years. I'm transferring all my files back to it. Lenovo a complete waste of space after only 3 months!!

 

Jamie

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Re: Lenovo Custom Program Settings - y560

2011-08-11, 1:07 AM

hey sendsouth,

 

could you PM to me the following :

 

Name:
Country:
Mobile:
Email:
MTM [machine type model]:



(To locate MTM -
http://support.lenovo.com/en_US/FindProductNumber.page#find)

S/N:
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Description of issue :







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