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02-01-2018

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L420 Reporting Result Code WMB01Q002-QN7BKL

2018-07-10, 12:55 PM

After running hardware scan I have a Thinkpad L420 reporting an error WMB01Q002-QN7BKL which is a motherboard issue.

 

What is the exact problem please?

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4968 Posts

11-22-2011

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Re: L420 Reporting Result Code WMB01Q002-QN7BKL

2018-07-11, 0:16 AM

WMB01Q002-QN7BKL

w=windows

mb=motherboard

test is 01Q, result code is 002

QN7BKL is a encrypted hash code of your serial number used in feedback and can be ignored. 

 

My MB test checks PCI/e and USB ports.

 

Locate C:\programdata\Lenovo\ldiag folder containing:

ldiag.log    <this log is added to every run of LSC 

ldiag_errors.log

 

For best results, run the MB test only.  Go the ldiag.log, go to the bottom of the log and work your way back to current run.  You may see useful information as to which MB test failed.  

 

Example of my MB log(partial log):

["index" info describing your MB devices.]

 

+++ 20180710T113244 MOTHERBOARD 1531236764
UDI: LENOVO-LENOVO
DISPLAY_NAME: MOTHERBOARD
MOTHERBOARD_USB_HOST_CONTROLLER_COUNT: 5
MOTHERBOARD_PCI_DEVICE_COUNT: 18
MOTHERBOARD_RTC_PRESENT: MOTHERBOARD_RTC_YES
>>> RESOURCE MOTHERBOARD_PCI_RESOURCE
INDEX: 1
MOTHERBOARD_PCI_SLOT: 00:00.0

 

>>>>>>>>>>>>>>>etc etc on indexes, then<<<<<<<<<<<<<<<<<<<<]

 

START TESTS
20180710T113244 START MOTHERBOARD_PCI_/_PCI-E_TEST
20180710T113244 STOP MOTHERBOARD_PCI_/_PCI-E_TEST SUCCESS 0.03 S
20180710T113244 START MOTHERBOARD_USB_TEST
20180710T113244 MESSAGE MOTHERBOARD_USB_STATUS_TEST_SUCCESS
20180710T113244 STOP MOTHERBOARD_USB_TEST SUCCESS 0.22 S
STOP TESTS WMB00A000-QNDBDD
--- MOTHERBOARD

Final Execution
Final Result Code:
W1FDXQ6HK-D1KXHF

========

20180710T113244 is time stamp 2018 07 10

You may or may not see additional information in the log on a failed test.

Otherwise you will have to call the support center.

 

You could also find other hardware diagnostic software on the internet to test PCI/e and USB ports.

 

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4968 Posts

11-22-2011

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Re: L420 Reporting Result Code WMB01Q002-QN7BKL

2018-07-11, 2:54 AM

You state:

What is the exact problem please?

You also state in other posts you are a reseller.

You are Dear Dorothy,  get free, rebuild fo $$

https://www.youtube.com/watch?v=TTtpDwrKaxo

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Re: L420 Reporting Result Code WMB01Q002-QN7BKL

2018-07-11, 7:51 AM

Looks like a PCI-E problem

 

 

20180709T161909 START MOTHERBOARD_PCI_/_PCI-E_TEST
20180709T161909 ERROR MOTHERBOARD_PCI_SYSTEM_ERROR MOTHERBOARD_PCIE_BUS 0 MOTHERBOARD_PCIE_DEVICE 28 MOTHERBOARD_PCIE_FUNCTION 1
20180709T161909 STOP MOTHERBOARD_PCI_/_PCI-E_TEST FAILED 0.00 S

 

 

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