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Moto G6 experiencing significant stutter and lag while typing

2019-02-16, 6:46 AM

I got a G6 about two weeks ago, and frequently experienced a stutter/ delay while typing on a keyboard. The screen will freeze for several keystrokes and then either register them all at once or sometimes fail to register. This resulted in many missed strokes, to the point of making the phone unusable while in a hurry. On this same phone, I experienced stuttering with video playback (youtube) despite having buffered the video (connection speed was not an issue), as well as frequent failure to send text messages. I decided to exchange the phone, and am currently on my second G6. I'm still experiencing the stutter issue. It seemed that it was fine out of the box, for a day or two, but then started having the same lagging keyboard issue (haven't used it for video playback yet). Perhaps coincidentally, this was around the time that I updated the system to the latest version. I have installed very few apps from the Play Store; by the time I noticed the issues on the current phone, I had only installed a single app, Twilight (a blue light filter). The issues persist even when the app is closed. 

 

I have made a post on Reddit's MotoG subreddit as well, where several other users also mentioned the exact same keyboard issue. Does anyone have insight or a fix for this? I'm surprised that I haven't seen more posts about this. I had a G4 for years and never experienced anything like this.

 

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1515 Posts

10-16-2018

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-16, 11:19 AM

After any Android system update I always back up my phones and then do a,"Hard Reset" Factory restore.This means I start fresh and clears the possibility of old data being left on the phone that can impede their correct operation.

 

I also do this a couple of times a year like a 10,000 mile service for my phones.It's keeps them fast,slick and problem free.

 

Easy to follow video,

 

https://www.youtube.com/watch?v=KOIp-BVK4MY&t=18s

 

 

 

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7 Posts

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-17, 1:46 AM

I tried this out- I backed up my phone via Google Cloud, and followed the hard set instructions from the youtube video. This does not appear to make a difference. The stuttering is still present. Any other suggestions? 

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-17, 9:08 AM

Does it happen  if you try another keyboard from the Playstore,

 

https://play.google.com/store/search?q=keyboard%20apps&hl=en_GB

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332 Posts

02-11-2019

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-18, 22:30 PM

Hi, QuietSign!

 

Thank you for reaching out to us. I know how inconvenient this must have been for you, let us look into this. Did you install any applications or restore all of your files right after resetting the device to default settings? Also, please make sure that your Gboard app is up to date.

 

Regards,
May
Moto Support

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-19, 3:06 AM

I tried out Swiftkey, and it appears to be making a marked improvement. Using it for a few minutes, I haven't noticed any issues yet. I'll try it out for a day and then follow up, but tentatively, it seems like the issue was Gboard. Note: I tried uninstalling and reinstalling Gboard (to the latest version) but the issue persists. I'm quite surprised that I haven't seen more forum posts (not limited to just this website's forum) regarding this issue, since it seems to be an Android default app at fault. There were quite a few mentions of Gboard lag about two years ago, but that seemed to have been fixed with an update (the culprit was contact suggestions apparently). 

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-19, 3:09 AM
When I restored the device to the default settings a few days ago, I believe I restored all my files before testing the keyboard.

I tried uninstalling and reinstalling Gboard to the latest version, but the issue persisted. I tried out SwiftKey and it seems to be working ok, possibly indicating an issue with Gboard.
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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-19, 8:28 AM

 wrote:
When I restored the device to the default settings a few days ago, I believe I restored all my files before testing the keyboard.

I tried uninstalling and reinstalling Gboard to the latest version, but the issue persisted. I tried out SwiftKey and it seems to be working ok, possibly indicating an issue with Gboard.

I haven't found a Stock Android keyboard yet that I can live with.I don't use,"Swipe" typing so I like and use,"Perfect Keyboard".Suits my needs and I can make the keys bigger for me poor old eyes<grin> :)

 

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332 Posts

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-19, 17:23 PM

That can be one of the possibility, QuietSign. Let's try other steps to fix this. Can you please try to clear the data of the Gboard app? Go to Settings > Apps & Notification > See all XXX apps installed > Gboard and look for Storage. From there, you'll have an option to clear data. Once done, kindly restart the phone. 

Let us know how it goes.

 

Regards,
May
Moto Support

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-20, 1:29 AM

@Agent_May I have followed your instructions with GBoard, and it appears to working fine now, at least in limited testing. The stutter is gone, whereas it was pretty obvious before. I guess the culprit must have been in the app data somewhere. Furthermore, it seems that uninstalling and reinstalling the app caused all the data (that causes the stutter) to be restored, which is why we need to actually go into the settings and clear the storage.

 

Thank you both very much for your help! I do prefer to keep using Gboard over a 3rd party app due to privacy concerns, so this solution is great for me. 

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-20, 16:54 PM

 wrote:

@Agent_May I have followed your instructions with GBoard, and it appears to working fine now, at least in limited testing. The stutter is gone, whereas it was pretty obvious before. I guess the culprit must have been in the app data somewhere. Furthermore, it seems that uninstalling and reinstalling the app caused all the data (that causes the stutter) to be restored, which is why we need to actually go into the settings and clear the storage.

 

Thank you both very much for your help! I do prefer to keep using Gboard over a 3rd party app due to privacy concerns, so this solution is great for me. 


You are very much welcome, QuietSign! Glad to hear that we are able to sort this out. In case you need further help in the future, please do not hesitate to communicate with us. We are here to help. Thanks!

 

Regards,
May
Moto Support

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-21, 4:35 AM

Hi, I'm sorry to report, but the issues with the stuttering on the Gboard is still happening. I noticed this tonight, cleared all the data in the apps directory (as Agent_May instructed in the previous post), but it is still happening. Any ideas at this point?

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-02-25, 15:02 PM

 wrote:

Hi, I'm sorry to report, but the issues with the stuttering on the Gboard is still happening. I noticed this tonight, cleared all the data in the apps directory (as Agent_May instructed in the previous post), but it is still happening. Any ideas at this point?


Hi QuietSign,

 

Thanks for reaching back out to us. I understand how inconvenient this must be for you, let me look into this. Can you please try to boot your device in Safe Mode? This will help us to isolate if a third-party app is causing this. Your third-party applications will be temporarily disabled while in this mode. 

 

To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears.
4. The phone will reboot and Safe Mode will appear in the bottom left corner.
5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.
6. Restart the device to get out of safe mode and uninstall any recently installed applications.

 

Kindly keep us posted on this.

 

Regards,
May
Moto Support

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  • Message 14 of 16

Re: Moto G6 experiencing significant stutter and lag while typing

2019-03-03, 5:40 AM
Hi, sorry for the delay, as I've been somewhat busy. I am in safe mode right now (curiously I somehow entered it accidentally, so I decided to take the opportunity to test it out). To confirm it does say "Safe mode" in the bottom left corner, and all the downloaded apps are greyed out/ unusable.

Anyway, the problem persists in safe mode. For the first couple minutes of typing, it was mostly smooth, but small stutters were somewhat noticeable. After a while, I noticed fairly significant stuttering, comparable to the issues I get with normal usage (i.e. not in Safe mode)
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Re: Moto G6 experiencing significant stutter and lag while typing

2019-03-06, 18:47 PM

Hi QuietSign,

 

Thanks for trying that and sorry for the late response. Can you please update your profile with current phone, carrier, and serial number? This will help me investigate. Kindly make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Regards,
May
Moto Support

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1515 Posts

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Re: Moto G6 experiencing significant stutter and lag while typing

2019-03-06, 18:56 PM

If it's only doing it in Chrome do this.

 

Settings>Apps>Chrome and Disable.If it's been updated it will offer to re-install the Factory version.Take this option and restart the phone and see if the poblem goes?

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