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06-25-2019

NL

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ideacentre 72018IKL video and sound hangs every now and than for 10 sec

2019-06-25, 14:03 PM

Hello,

My ideacentre 72018IKL hangs every now and than for about 10 seconds. No mather what: vieuwing You-Tube of listening to music, surfing the internet while advertiments come by...

Suddenly the screen freases, the sound fall back, beginning to stutter, and than i hear a drive starting....

Than the screen go black, the sounds stops, the screen returns (same place where it froses) and the sounds is back too.
I'm using the hardware that was in, the updates are all installed, my BIOS version O2TKT56A


Any idear how to work arround this isue?

Thanks in advance, Axial63

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1815 Posts

08-02-2018

US

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Re: ideacentre 72018IKL video and sound hangs every now and than for 10 sec

2019-07-10, 14:30 PM

Hi! Try to run the hardware test from the Lenovo Vantage app to check for hardware failure. You can get the app here: https://vantage.lenovo.com/. If none, run the update from the same app and install all available updates then restart the computer. Check if the issue is the same.



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3 Posts

06-25-2019

NL

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Re: ideacentre 72018IKL video and sound hangs every now and than for 10 sec

2019-07-10, 15:20 PM

Thank you for your reaction.

I did run the hardware test: outcome: everything was OK

And

I did run the update check and the outcome was: Uptodate!

 

The problem is this week not accouring so often, sinds the latest windows10 (1903) update.

But every time i watch a movie on youtube or a televsion broadcast on internet; after 20 minutes: the screen freases, the sounds go stutter, and i hear a sound like a hard-disk is restarting. After that re-start the vieuw on the screen is fast moving to the new signal, there is no sound and than the vieuw takes over the latest signal (normal) and the sound comes on again.

Every now and than the same happends but than also the screen turn black and a few seconds later the screen lights up and is comming on to the new signal.

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1815 Posts

08-02-2018

US

697 Signins

10126 Page Views

  • Posts: 1815
  • Registered: ‎08-02-2018
  • Location: US
  • Views: 10126
  • Message 4 of 5

Re: ideacentre 72018IKL video and sound hangs every now and than for 10 sec

2019-07-10, 17:58 PM

Try booting to Safemode with networking if the issue persist. The steps are here: https://lnv.gy/2S5uX6J. During the process, once you reach the startup settings, there is an option for you to choose Safemode with Networking. Once you're connected to the Wifi, check if the issue persists.



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3 Posts

06-25-2019

NL

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  • Posts: 3
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  • Message 5 of 5

Re: ideacentre 72018IKL video and sound hangs every now and than for 10 sec

2019-07-27, 0:07 AM

I think the problem is solved now...

 

What i did?

Settings,

System,

Energy settings, 

Advanced settings,

Harddisk down in xx minutes => set to: NEVER

 

Until now no more vieuw freases acured.

Thanks for thinking with me.

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