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11-28-2019

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Yoga 710-15IKB bricked after BIOS update

2019-11-28, 16:18 PM

So a week or so my girlfriend's computer had a pop-up notification from Lenovo saying there was a BIOS update available. Clicked update. Now the computer doesn't recognize any HD present. You can enter the BIOS but that's it.

 

She took it to Best Buy's "Geek Squad" where they attempted to reinstall Windows, pulled out and tested the M.2 hard drive and concluded data "could not be recovered," tried a brand new M.2 drive but it too was not recognized in the BIOS. Their conclusion was that a new motherboard is needed.

 

My question is this: clearly this was caused by Lenovo providing a BIOS update, so what help can they provide me on this problem? How do I start a support ticket? I can't seem to find that option on their website.

 

Thanks for any help.

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733 Posts

08-02-2018

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Re: Yoga 710-15IKB bricked after BIOS update

2019-11-29, 14:07 PM

Hi ,

 

Welcome to the Community Forums.

 

Have you tried flashing the BIOS? If not, you may try the steps here: https://support.lenovo.com/us/en/downloads/ds118587

 

If it did not fix the problem, you may contact our support via phone/chat, set up a callback request or a create repair ticket here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-710-15ikb/contactus for warranty claims.

 

Hope it helps.

Auxen



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