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7 Posts

07-05-2012

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My new u310 gives really low speeds on wifi

2012-07-05, 13:31 PM

Hello All,

 

I had recently purchased a Lenovo u310 laptop. This was purchased on 29th June 2012 from Park Network Pvt Ltd, Sector 18, Noida, Uttar Pradesh, India. Since the first time I have booted this system the wifi speeds have been really low. On a 4Mps connection the wifi gives me a download speed of 200-500kbps whereas any other laptop on the same network gives me a speed of 3.5-4Mbps. But it works pretty fine on a wired connection.

 

On Monday I took this laptop to the same showroom where I had purchased this piece from. They were ready to change the piece for me but to my horror this problem was common to all the laptops of this series. I tested the same on the U410 series as well but it had the same issues.

 

I was directed to your authorized service center in Noida which is also owned by the same company Park Network pvt. Ltd. Those people told me that there was an update which they have received from the company and after which this problem would be solved. Once reaching there I get to know all they had was a new driver for the wifi device which my IT team had already updated from your website. This was on Monday since then they have not been able to solve this problem. They tell me that they have contacted the company and its pending at their end.

 

It’s been 6 days since I have purchased this laptop and I have not been able to use it once since then. I thought this piece was faulty but it seems the whole series is faulty. I need a quick resolution to this problem or I need my money to be refunded by the dealer.

 

I have dealing with your customer care since a few days now and they want me to get my brand new laptop opened up and diagnosed. They wanted a service report and i gave them one. The complaint number is: 4270528752

 

I hope to hear from you soon. 

 

Cheers

Nishant Chawla

9958583643

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4 Posts

07-01-2012

Neuburg an der Donau

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Lenovo U410 problems connecting to wireless network

2012-07-01, 14:15 PM

Hello,

 

my girlfriend and I just bought the Lenovo Ideapad U410.

Everything seemed just fine at the beginning until we noticed, that the notebook has troubles with connecting to the wireless network. It's just not able to ensure a consistent connection unless you are sitting right next to the router.

We already checked the driver, which is not the problem obviously.

Looking at the common problems ocurring with Lenovo Notebooks, the atheros ar9285 might be the cause of the issue.

I am still hoping, this problem can be fixed by chaniging settings or downloading some software.

Do you have an advice? As far as I know, we shouldn't be the only ones, to have that problem.

So far, I am disappointed.

 

Kind regards

 

Dennis Hornig

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5 Posts

07-04-2012

United States

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Lenovo U310 Extremely Slow Internet Problem

2012-07-04, 7:04 AM

So I just received my u310 lenovo ultrabook yesterday.  I was very pleased with its appearance and performance.  Though I have some complaints about the touchpad, it's a small issue imo.  

 

The big problem, however, as the title states, is my internet is turtle slow.  After running speed tests on speakeasy, my download speed is consistently below my upload speed.  Specifically, I'm getting download speeds of 1mb on my NEW u310.......

 

My 3 year old Asus netbook, which is side by side with my u310 lenovo, is getting 30mb down speed on speakeasy......

 

 

I'm pretty disappointed in this issue as my lenovo is straight out of the box, new, and more powerful in every dimension compared to my 3 year old cheaper netbook.

 

I've done a fair amount of searching for a solution to no avail.

 

I've checked these threads out, used all their "solutions" and still have snail-like speeds. 

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Slow-internet-speeds/m-p/212203#M20702

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Y550-slow-wireless/m-p/222885

 

Can anyone please help me with this issue?  It is really bugging me and I'm tempted to send my lenovo back in and just get a refund.

 

 

-thanks 

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1 Posts

07-04-2012

Hungary

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Re: Lenovo U310 Extremely Slow Internet Problem

2012-07-04, 21:12 PM

I have the same problem, I've been reading forum threads for the past four hours, tried a dozen different drivers, nothing seems to work :(

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7 Posts

07-05-2012

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Re: My new u310 gives really low speeds on wifi

2012-07-05, 16:06 PM
This is the result of 4yrs old dell laptop
http://www.speedtest.net/result/2046975323.png

And this is the result of the Lenevo U310 on the same network.
http://www.speedtest.net/result/2046974362.png

Please compare for yourself. Similar results were witnessed in the customer care center when compared to any other lenevo laptop.

Thanks
Nishant Chawla
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5 Posts

07-04-2012

United States

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Re: My new u310 gives really low speeds on wifi

2012-07-06, 3:48 AM

Well that makes two of us.  Exact same problem with me.

 

Tried numerous suggestions on these forums to no avail.

 

I've had my BRAND NEW lenovo u310 laptop for about 4 days now and haven't been able to use it due to the horrendous wifi speeds.

 

This is rediculous and I do not think I'm too extreme in saying that some sort of compensation is in order for all this hassle straight OUT OF THE BOX.

 

Similar with me, I'm giving this whole problem a couple more days to go unresolved.  If it stays unresolved for the week that I've owned this u310, I'm going to demand a full refund....

 

Still, any suggestions to fix this issue would be well appreciated, as I really don't want to go through the extra hassle on top of trying to fix this NEW machine, just to send it all back................

 

 

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14 Posts

07-08-2012

Romania

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Re: My new u310 gives really low speeds on wifi

2012-07-08, 6:18 AM

Hello guys,

 

Same problem with me, i bought a new lenovo u310 5 days ago, havent really got time to play with it until yesterday, when ițve realized the poor wifi connection, ive tried all the drivers from this website, but no luck. My other lenovo reaches spead of 20Mbs while this one hardly gets to 4Mbs. Looking for an answer from the Hp support team, maybe they can help.. I have Win7 64 installed. 

 

Hopefully they will have a quick fix for this as i really like the laptop and i wont like to send it back.


Thanks,

Andrei

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14 Posts

07-08-2012

Romania

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Re: Lenovo U310 Extremely Slow Internet Problem

2012-07-08, 8:07 AM

Lenovo please help, fed up trying every posibility out there for 2 days without result.., really thinking of going to macbook air instead

 

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54 Posts

06-17-2012

Hungary

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Re: My new u310 gives really low speeds on wifi

2012-07-08, 10:28 AM

Hi there,

 

on my U410 I've got the same problem. I think its hardware related, because of the poor quality of the WIFI card installed. I don't even know how could they build such machines with low end WIFI card.

Unfortunately the BIOS has a WIFI "whitelist" too, so not even a replacemnet (for a better card) is possible.

 

Regards,

R.

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386 Posts

06-08-2012

Ankara , Turkey

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Re: Lenovo U310 Extremely Slow Internet Problem

2012-07-08, 18:45 PM

Dear Lenovo User ,

 

Slow internet could be bios issue , if you check with other PC with same modem and they are fast. I first advice to do  OKR and see problem is persists , then update the bios. Please kindly share your bios version.

 

How see the bios version:

 

-Go to  windows start icon and type msinfo32 then you will see msinfo32.exe , click on it and then check the bios version it should be something like 49CN23WW please share the content let us see if your bios is up to date or not , but as I see there is no bios update for  your model yet http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers_list.aspx?CategoryID=543869 in this case you need to contact with Customer Care to provide bios update if they have.

 

Regards 

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2640 Posts

03-21-2012

Malaysia

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 2:32 AM

Hi all,

 

Thank you for your post. I understand how frustrating Wifi issues can be and I hope to be of assistance. After reading through your threads Its really hard to pin point the cause as many factors to look into. It can be either Software or Hardware related, but based on your thread seeing that some of you have tried the suggestion on the web it s leading me to suspect that it could be hardware. May I know Which type of Wfif card you were installed with? Is it Atheros or Intel?

 

In the mean time there is a Driver update for the Atheros WiFi card that was last Modified on the 6th July. Could you give that a try and let me know fo the changes. You can download the drivers from the link below. 

 

http://consumersupport.lenovo.com/au/en/DriversDownLoads/Drivers_Show_6007.html

 

Regards

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54 Posts

06-17-2012

Hungary

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 5:25 AM

Hi,

 

the link provided in the previous post is unavailable for me.

I don't know if this is the right place to post my problem too, but based on the similarities of the two notebooks I did not wanted to open a new thread.

So in my IdeaPad U410 I have a Qualcomm Atheros AR9285 Wireless Network Adapter, and I have the latest drivers for it. Sometimes the signal strength is fluctuating or the latency gets really big, or just the download speed is very low (maybe 1mbit/sec).

If necessary I can provide more detailed information.

 

Regards,

R.

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2640 Posts

03-21-2012

Malaysia

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 6:55 AM

hi packrat,

 

The driver that i have posted should work for the U310 and the U410, with those running the Atheros Wireless. May i  the issues with the wireless did it happen a while after u bought the machine or not long when you used the machine?

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54 Posts

06-17-2012

Hungary

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 7:05 AM

Hi,

 

the problem came up just after I bought the machine. And after I upgraded the driver to, 10.0.0.45 the problem still remained.

Unfortunately I could not open the link you provided because it displays a page containing:

Could not locate the requested document.
 
Regards,
R.
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5 Posts

07-04-2012

United States

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 7:24 AM

Hi, the problem is still persisting. And the wifi card my u310 came with is the Intel Centrino Wireless-N 2200BGN................

 

Needless to say, this issue is proving extremely frustrating.........

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2640 Posts

03-21-2012

Malaysia

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 7:33 AM

hi jinchu,

 

If you'rs is using the Intel it a diffrent download but however Flagged this issue with the teams. The Drivers i mentioned are for Atheros Wifi card and not the Intel.

 

packrat

 

Could you possily try this link.

 

http://consumersupport.lenovo.com/no/en/DriversDownloads/drivers_show_6007.html

 

@ all,

 

Could all those that have the atheros Wireless card installed in the machine try the link i posted. It should be working for the U310/U410 machine.

 

Do post me the updates. In the mean time Let me look into this issue further.

 

regards

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386 Posts

06-08-2012

Ankara , Turkey

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 7:39 AM

Looks like it is bios issue

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1372 Posts

08-28-2011

TH

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 10:22 AM

Hi...

 

@ NINE... your link is still broken!

 

@ All... please download free inSSIDer Wi-Fi scanning software to make your Wi-Fi environment more transparent...

             http://www.metageek.net/products/inssider/?utm_expid=190328-1

 

not a solution but a little helper... Zehn

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7634 Posts

11-19-2007

US

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 16:58 PM

 

All,

 

There may be some intermittent issues with download capability on consumersupport.lenovo.com   

 

We are in progress of migrating all the idea content to support.lenovo.com and this work should be complete in the near future.  Apologies for any difficulties encountered.

 

Please try this link

 

http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers_show_6007.

 

It has worked on my browser just now.   We can check on any issue with the intel card. (Nine is looking into this.)

 

EDIT - updated download links to reflect the new support.lenovo.com site.

Here is the Link to U310 - select wireless lan to see just the wifi drivers.  Select the drivers based on which Wifi card your system has - Intel, Atheros or Broadcom.

 

 

Mark

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5 Posts

07-04-2012

United States

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 17:01 PM
Yes, I was aware the drivers you linked were for the Atheros wifi card.

Just to clarify it is my new u310 ULTRABOOK that is having these extremely slow internet speed issues.

I am also pretty sure that practically all models of the u310, including the u410 and the non-ultrabook versions of the u310 and u410, are using the Intel Centrino Wireless-N 2200BGN wifi card.........

Again please keep me updated with any solutions, as this problem is remaining as such for way too long.
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54 Posts

06-17-2012

Hungary

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Re: My new u310 gives really low speeds on wifi

2012-07-09, 19:19 PM

Not really. My u410 is a Ultrabook version too and it uses the Atheros version of the wifi card. Same slow wifi speed problems are present, even with the linked drivers.

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