04-17-2015 06:40 AM - edited 04-17-2015 07:07 AM
I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working.
Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device."
OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017)
Also windows fingerprint sign-in option is greyed out.
Any hints, what can I check?
Solved! Go to Solution.