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Paper Tape
Posts: 4
Registered: ‎04-17-2015
Location: Slovenia
Views: 14,628

Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working.


Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device."


OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017)


Also windows fingerprint sign-in option is greyed out.


Any hints, what can I check?

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