05-07-2015 01:32 PM
I have had my Yoga Pro 3 for four days and the screen cracked. I did not drop it or damage it, it just happened upon opening. Customer Service is less than helpful and kept telling me it was my fault.
They said they will send a technician out for $169 plus the cost of the screen which they could not give me a price on. They wanted my credit card number up front. If I can find a way to return it, I will.
I think it is sad that they will not stand behind their product. I paid over $1600 for this, and for it to crack in four days is unacceptable.
I will not be purchasing Lenovo prodcuts in the future. Unacceptable and uncaring customer service. It is as if they simply read from a script.