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Posts: 54
Registered: ‎06-10-2016
Location: IN
Views: 323,713

Re: SOLVED!! Built-in Camera not working

Webcam is not detected or unable to turn on the camera. Before going to the below troubleshooting flow, please give a quick check. Try different apps to identify whether it is a hardware problem. Different apps include Youcam, Skype, Line, Facebook messenger, etc.

The issue may be caused by:

  • Camera driver is out of date or not installed correctly
  • Camera was disabled in Device Manager
  • Camera was set off under Privacy or Lenovo Settings
  • Hardware is broken

Confirm webcam is on under Privacy

  1. In Windows 8/8.1, open Charms Bar via the desktop and click on Settings option. Click on PC info or Change PC settings -> Privacy -> Webcam. Slide on the webcam or configure to Let these apps use my webcam.
  2. In Windows 10, open Settings -> Privacy -> Webcam. Slide on the webcam or configure to Let these apps use my webcam.

For models with Lenovo Settings installed, open Lenovo Settings and ensure camera is on

camera in lenovo settings

camera in lenovo settings

Check the camera is recognized correctly in Device Manager

  1. Open Device Manager. Navigate to Imaging devices.
  2. If there is no imaging devices, it indicates no camera modem configured or camera hardware failure. Suggest to contact Lenovo local service provider for more help.
  3. A yellow exclamation means indicates camera driver not installed properly or is out of date. You can right-click and select Uninstall. Then right-click Imaging devices and select Scan for hardware change.
  4. If the yellow exclamation mark still exists, go to to search your product name and find the responding camera driver to install and update. For certain model, there is no seperate camera driver, instead you need to install Windows inbox driver.)

Check in Device Manager if camera was disabled

  • Under Imaging device, one of these two options Lenovo Easycamera or Integrated camera will show up. If a down arrow shown, it indicates camera device was disabled. Right-click Lenovo EasyCamera or Integrated camera to select Enable.

    camera not work in windows 8.1

Hardware failure is of high possibility. Contact Lenovo local service center

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