Showing results for 
Search instead for 
Did you mean: 
Paper Tape
Posts: 5
Registered: ‎10-20-2009
Location: UAE
Views: 4,626

Yoga X1 touch screen driver is not working - not getting installed

Hi all,


I am hoping i could find someone how could help me with the touch screen issue on my brand new Yoga X1.

I have Windows 10 x64 installed on it. The touch screen is not working. In device manager i see a yellow mark on the Pen/Touch driver. Checking the status of the driver, I see the following error:


The drivers for this device are not installed. (Code 28)

Driver is not intended for this platform.

To find a driver for this device, click Update Driver.


If i initiate Driver Update, i still get the same error:Driver is not intended for this platform.


This event is logged while getting the driver installed:


Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 3/20/2017 10:15:58 PM
Event ID: 20001
Task Category: (7005)
Level: Information
Computer: YOGA
Driver Management concluded the process to install driver isd_infinstall.inf_amd64_6328f9bbe4ff72f6\isd_infinstall.inf for Device Instance ID USB\VID_056A&PID_5040\5&1DAC11DF&0&10 with the following status: 0xE0000234.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<TimeCreated SystemTime="2017-03-20T18:15:58.907145400Z" />
<Correlation />
<Execution ProcessID="5228" ThreadID="9840" />
<Security UserID="S-1-5-18" />
<InstallDeviceID xmlns="">
<DriverProvider>Wacom Technology</DriverProvider>
<DriverDescription>Wacom Device</DriverDescription>


I even downloaded the driver from the support site, but again it fails with the same error.


I am sure there something wrong with this driver.


Has anyone suggestion for me how to get this escalated to lenovo?


Who Me Too'd this topic