11-21-2018 03:04 PM - edited 11-21-2018 03:12 PM
My provider offered an update to Oreo 8.1 a couple of days ago via a status message on my Moto G5 Plus. I immediately updated, and following that installed a cumulative security update that was also offered.
Since then I've been unable to charge the phone properly. I've tried muliple usb cables and chargers. When plugged in, the phone flashes between the charging indicator a blank screen, and a percentage indicator. This percentage seems to go both up and down. If I leave the phone plugged in over night it finishes with somewhere between 19 - 30%.
Edit: Forgot to mention, the phone will not charge at all when turned on. Only when turned off. It's not running hot or draining quickly or other issues mentioned in similar battery thread.
Any idea how I can fix this problem? I'm worried about even trying a factory reset as the phone likely doesn't have the charge at any point to safely do this.