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Community SeniorMod
Community SeniorMod
Posts: 9,483
Registered: ‎01-01-2010
Location: US
Views: 530

Re: Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:

 

1) Turn off fingerprint option in windows hello

2) Boot into BIOS and erase fingerprints (under security menu)

3) Uninstall the fingerprint reader under the device manager

4)  Reboot and let it find new hardware 

 

You would then need to re-register the fingerprints

 

If that doesn't work, I would assume a hardware problem


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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