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durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 4,110

Defective X1 Carbon - dies randomly

Got my X1 Carbon yesterday. Does have the loose clickpad.

 

Worse issue - it would power down randomly - as in you are typing and suddenly it goes completely dead, as in "lights out" or someone pull the plug type dead. Also does not sleep properly - often when it goes to sleep it dies and you get an improper windows shutdown warning when you restart it. Happens both with AC power and battery power.

 

Was on hold for 1.5 hours trying to reach a sales rep to make an exchange and got disconnected.

 

Tried to do factory restore just to see what will happen but F11 on startup does not work.

 

The notebook looks great but otherwise I can't say I am very happy with my experience.

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