09-19-2012 12:31 PM
Welcome to the community.
Sorry you're having issues.
Have you tried the "reset" hole on the bottom of the laptop? I believe that it's unmarked, but you'd use a paper clip to trip the switch. I don't have an X1C, personally, so I can't describe it further. I'm mobile at the moment, so have limited search capability, but if you search the forum for a post by Mark_Lenovo, I believe there's a picture of it.
Regarding contacting Service, I've personally never had anything but good experiences. Please keep in mind that on open forums like these, the good reports seldom get posted.
hth a little.