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razrrazr (2020) / razr 5G
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18 Posts

10-07-2020

United States of America

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  • Location: United States of America
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  • Message 1 of 4

Buyers Beware: Cracked glass back Motorola quoted repair USD $965

2021-03-27, 19:40 PM

* Phone feel out of the pocket less than 2 feet while exiting the car.

* Glass back cracked, while phone stayed fully functional.

* No one in phone-repair industry (including Best Buy, where the phone has been bought)  can repair the phone (not authorized and no parts).

* Motorola quoted me $965 to repair the phone (naturally, I declined).

* MY Razr 5G is now retired and will not be used again. 

* This is certainly my last Motorola ever.

* Good luck to all Razr 5G owners.

 

Cheers,

 

Alex  

  

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5989 Posts

02-11-2016

United States of America

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  • Message 2 of 4

Re:Buyers Beware: Cracked glass back Motorola quoted repair USD $965

2021-03-29, 2:07 AM

@ Alex D wrote:

* Phone feel out of the pocket less than 2 feet while exiting the car.

* Glass back cracked, while phone stayed fully functional.

* No one in phone-repair industry (including Best Buy, where the phone has been bought)  can repair the phone (not authorized and no parts).

* Motorola quoted me $965 to repair the phone (naturally, I declined).

* MY Razr 5G is now retired and will not be used again. 

* This is certainly my last Motorola ever.

* Good luck to all Razr 5G owners.

 

Cheers,

 

Alex  

  

 

Hi Alex, I'm sorry to see you're phone is damaged. These models are quite expensive to repair. This is one of the reasons we always recommend purchasing Moto Care accident protection: https://www.motorola.com/us/moto-care

 

If you do decide to get the phone repaired, let us know and we'll do our best to help you through the process and ensure you have as smooth of a process as possible. 

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.



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11 Posts

04-15-2020

United States of America

10 Signins

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  • Message 3 of 4

Re:Buyers Beware: Cracked glass back Motorola quoted repair USD $965

2021-07-21, 22:32 PM

It's so annoying, same thing happened to me not even a month of getting my 5G version. I don't know why they would decide to put glass in the back... Worst decision ever.

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377 Posts

08-30-2018

United States of America

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  • Posts: 377
  • Registered: ‎08-30-2018
  • Location: United States of America
  • Views: 18238
  • Message 4 of 4

Re:Buyers Beware: Cracked glass back Motorola quoted repair USD $965

2021-07-23, 19:43 PM

@ hwanjoe wrote:

It's so annoying, same thing happened to me not even a month of getting my 5G version. I don't know why they would decide to put glass in the back... Worst decision ever.

 

Hello hwanjoe,

 

Thanks for your feedback, I'm happy to pass this along to our product teams.


Becky



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