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razrrazr (2020) / razr 5G
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09-26-2013

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Motorola Razr 5G - ATT

2020-10-05, 18:12 PM

RCS messaging with Google text app - chat features not available on this device  WHY?

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19354 Posts

02-03-2016

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Re:Motorola Razr 5G - ATT

2020-10-06, 15:36 PM

@ tmarcellus wrote:
 

 

RCS messaging with Google text app - chat features not available on this device  WHY?

 

HI.

 

We have one other complaint on another Moto phone about this same thing, but the issue doesn't seem consistent. Appreciate this report, as it helps us investigate. Let me see what I can learn and get back to you.

 

Thanks, and sorry for the issue.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Motorola Razr 5G - ATT

2020-10-06, 16:13 PM
thx
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Re:Motorola Razr 5G - ATT

2020-10-06, 21:14 PM

I resolved this issue by replacing the new 5g sim card with an old 4g one

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Re:Motorola Razr 5G - ATT

2020-10-07, 12:59 PM

@ tmarcellus wrote:
 

 

I resolved this issue by replacing the new 5g sim card with an old 4g one

 

Hi.

 

That is very interesting. Thanks for the information.

 

-Matt

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Re:Motorola Razr 5G - ATT

2020-10-07, 13:07 PM

It seems that somehow the new 5g per se Sim is provisioned in a way that does not be capable of doing some functions. I asked the store Rep to try an older Sim that matches Sim used by att in the near past   it worked. 

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Re:Motorola Razr 5G - ATT

2020-10-07, 15:30 PM

@ tmarcellus wrote:
 

 

I resolved this issue by replacing the new 5g sim card with an old 4g one

 

Hi again.

 

Can you switch back and see if it's resolved?

 

-Matt

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Re:Motorola Razr 5G - ATT

2020-10-07, 15:43 PM

I do not have the 5g sim card any longer  however i can say I had the 5g sim card for several days before i switched   further i can say that my other existing line had an old 4g sim that always worked CHAT feature on Google messages.  

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Re:Motorola Razr 5G - ATT

2020-10-07, 17:20 PM

@ tmarcellus wrote:
 

 

I do not have the 5g sim card any longer  however i can say I had the 5g sim card for several days before i switched   further i can say that my other existing line had an old 4g sim that always worked CHAT feature on Google messages.  

 

Hmm. Are you not planning to use the phone on 5G?

 

Mine works on both, but the units we have are not exactly the same as what we sell. 

 

We will continue to investigate in any event, but if you end up getting another 5G SIM, please let me know what happens.

 

-Matt

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Re:Motorola Razr 5G - ATT

2020-10-07, 18:03 PM

As you know 5g is just a number on ATT they dont necessarily have true 5g     I tested both sims with the old 5g and new 4g sim and there is no difference.   Further i have a second line using an old 4g sim-same thing speed is basically the same

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