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razrrazr (2020) / razr 5G
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10-06-2020

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Order Shipped Yet?

2020-10-06, 20:22 PM

Has anyone who ordered the razr 5G gotten a tracking number or gone passed "Handling Shipping"?

Ordered mine the day of (10/2 00:33 CT) and had an estimated delivery of 10/5

Called Customer service but they weren't able to tell me much. 
 

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19248 Posts

02-03-2016

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Re:Order Shipped Yet?

2020-10-07, 15:33 PM

@ b1astoise wrote:
 

 

Has anyone who ordered the razr 5G gotten a tracking number or gone passed "Handling Shipping"?

Ordered mine the day of (10/2 00:33 CT) and had an estimated delivery of 10/5

Called Customer service but they weren't able to tell me much. 
 

 

Hi.

 

So sorry to see this. Can you let me know if the email you use here is the same as what you used with your order? We will certainly investigate.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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19248 Posts

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Re:Order Shipped Yet?

2020-10-07, 17:32 PM

Hi again. 

 

Have you received it?

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Order Shipped Yet?

2020-10-07, 18:40 PM

Yes, it is the same e-mail address, and no, I have not received it yet, it is still sitting as "Handling Shipping"

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  • Message 5 of 11

Re:Order Shipped Yet?

2020-10-08, 3:09 AM
Hey Matt, As of right now, no change on order status and no, I have not received it. And yes, my email address is the same on here as it is my order.
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10-06-2020

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  • Message 6 of 11

Re:Order Shipped Yet?

2020-10-08, 12:52 PM
Decided to cancel and pick it up from a retailer.
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19248 Posts

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Re:Order Shipped Yet?

2020-10-08, 16:45 PM

@ b1astoise wrote:
 

Decided to cancel and pick it up from a retailer.

 

Hi.

 

So sorry about any mix-up. We're still going to look into this. Thanks for choosing Motorola!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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10-11-2020

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  • Message 8 of 11

Re:Order Shipped Yet?

2020-10-11, 1:01 AM

Hey MattCould you help me with my order?My order says its handling the shipping and I received an email with traking number status as UNKNOWCould you help me please?Yes this forum account uses the same email adress as the one used for order.

I ordered on the 7 and selecte 2 day shipping but its 10 already....

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19248 Posts

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Re:Order Shipped Yet?

2020-10-12, 19:45 PM

@ SuperShadowPR wrote:
 

 

Hey MattCould you help me with my order?My order says its handling the shipping and I received an email with traking number status as UNKNOWCould you help me please?Yes this forum account uses the same email adress as the one used for order.

I ordered on the 7 and selecte 2 day shipping but its 10 already....

 

Hi.

 

Apologies for any issues. We're not quite as tied-in with the eComm team in your region, but we're working on finding someone to look into this.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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  • Message 10 of 11

Re:Order Shipped Yet?

2020-10-14, 5:38 AM
Thank god my order arrived today. Best phone ever for now :D Thanks Moto for the best phone
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