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razrrazr (2020) / razr 5G
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9 Posts

10-17-2020

NZ

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-20, 22:05 PM
This is also my fear - the RAZR 5G is an expensive device and connectivity basics have to work. My hope is this might be something related to using the device outside of where it was tested (i.e. the U.S) - perhaps some disabled wifi bands or just a connectivity stack that is not setup for international use. Matt we are going to need some feedback on this issue - do you have any reports / acknowledgement of this as an issue or are we just unlucky?
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12 Posts

10-21-2020

US

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-21, 1:04 AM

Hate to say it, but the wireless is bad enough to where it switches to my 2.4 in my living room. My note 9 never had an issue, and every other smart device is fine 4 roku devices and laptops/girlfriends iphone. I'm very surprised that this made it out of testing. I mean, it's not horrible and unuseable, but it certainly is not good reception.

-Tom RAZR 5G
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19342 Posts

02-03-2016

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-21, 16:04 PM

@ wackymatt wrote:
 

 

I have recently have bought a Razr 5G in the UK.

 

I am also experiencing very poor wifi reception and random disconnects, even within a few metres of the wifi point. The maximum Wifi range between Razr 5G and wifi point is about 7m (indoors) before it stops working completely.  All my other wifi devices have no problems at all working in the same space.

 

Its so bad I'm looking to return the phone.

 

Is this a hardware fault?

 

Hi.

 

Short answer -- we don't know yet. But probably not hardware. 

 

If you -- or anyone with this issue -- can provide a bug report, as outlined here, that would be very helpful. We're eager to understand this and address it.

 

Apologies for this problem.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-21, 16:08 PM

@ Gradually wrote:
 

This is also my fear - the RAZR 5G is an expensive device and connectivity basics have to work.My hope is this might be something related to using the device outside of where it was tested (i.e. the U.S) - perhaps some disabled wifi bands or just a connectivity stack that is not setup for international use.Matt we are going to need some feedback on this issue - do you have any reports / acknowledgement of this as an issue or are we just unlucky?

 

Hi.

 

Got your bug report, thanks, and sent to the engineering team. We have opened a case for this, but until they evaluate the bug report, I really can't answer. 

 

More bug reports would be great if anyone else can do them.

 

OH! Please include your forum user name in the email. Makes it much easier for us to tie your report back to your comments.

 

Thanks!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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13 Posts

10-18-2020

US

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-21, 20:56 PM

I'll open a report as I'm having the same issue with ubiquity hardware. Cellular coverage in general sucks in my area so I rely on wifi calling. 

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12 Posts

10-21-2020

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-22, 2:53 AM
I'll get a bug report tomorrow and upload, though I have a feeling it will just report that it lost signal to the 5g so it switched to 2.4. Less of a bug and more of bad hardware or a severely depowered wireless nic. Maybe the latter could be adjusted?
-Tom RAZR 5G
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12 Posts

10-21-2020

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-22, 22:03 PM

I have now sent a bug report in as well. Attached a couple screenshots of the wireless menu with the logging on as well when connected to both 5ghz and 2.4ghz. As I said in the email, I can stream half life:alyx from my desktop onto my quest using virtual desktop from even further away on the 5ghz, and it works amazing. That's pulling some 200+Mbps easy.

-Tom RAZR 5G
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19342 Posts

02-03-2016

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-23, 13:42 PM

@ Flick8234 wrote:
 

 

I have now sent a bug report in as well. Attached a couple screenshots of the wireless menu with the logging on as well when connected to both 5ghz and 2.4ghz. As I said in the email, I can stream half life:alyx from my desktop onto my quest using virtual desktop from even further away on the 5ghz, and it works amazing. That's pulling some 200+Mbps easy.

 

Thanks, got it. Very helpful.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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2 Posts

10-20-2020

GB

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-23, 16:31 PM
I'll send a bug report as well. I have two AP's close together (same make and model, setup up with same SSID), also both working at 2.4&5Ghz. I'll try disabling the 5Ghz band and maybe experiment with one AP switched off. I'll get a bug report for each scenario I test.
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9 Posts

10-17-2020

NZ

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Re:Razr 5G Weak WiFi / Cellular Coverage

2020-10-29, 21:13 PM

Hi Matt,

 

How is the investigation going - any comments you can share with us?

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