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razrrazr (2020) / razr 5G
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3 Posts

10-13-2020

France

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Razr 5g - 5g setting ?

2020-10-13, 12:02 PM

Hello,

 

I just received my Razr 5g and I have a question about 5g setting.

 

We cannot choose 5g in the setting, see attached picture, only 2g, 3g and 4g,  is it normal ??

 

 

Best regards

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19826 Posts

02-03-2016

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Re:Razr 5g - 5g setting ?

2020-10-13, 17:32 PM

@ pnico74 wrote:
 

 

Hello,

 

I just received my Razr 5g and I have a question about 5g setting.

 

We cannot choose 5g in the setting, see attached picture, only 2g, 3g and 4g,  is it normal ??

 

 

Best regards

 

Hi.

 

I'm afraid I'm not that familiar with the Salt network. Not sure what you have tried, but the first things to do, I think, are:

  • Check that the phone is supported on Salt for 5G.
  • Determine if you need a new SIM (in the event you are using an old one) in order to get 5G. This is true for some networks.

 

We can try to find out if Salt is supporting the phone over 5G.

 

Regards,

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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3 Posts

10-13-2020

France

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Re:Razr 5g - 5g setting ?

2020-10-13, 19:07 PM

Hello, 

 

Thank you for your answer

 

Yes Salt support 5g but only in a very small parts of Switzerland, I will check Tomorrow where. 

 

Nevertheless, 5G wording should not be mentionned in this setting with 2, 3 and 4g !? 

 

Best regards 

Nico 

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  • Message 4 of 11

Re:Razr 5g - 5g setting ?

2020-10-14, 16:18 PM

@ pnico74 wrote:
 

 

Hello, 

 

Thank you for your answer

 

Yes Salt support 5g but only in a very small parts of Switzerland, I will check Tomorrow where. 

 

Nevertheless, 5G wording should not be mentionned in this setting with 2, 3 and 4g !? 

 

Best regards 

Nico 

 

Hi Nico.

 

I have a better answer for you, I think. 

 

Since Salt doesn't currently support 5G in France, the option will not show up.

 

If Salt expands 5G to France, it would reach out to us and we have a mechanism for enabling 5G on the phone. 

 

Hope this helps!

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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3 Posts

10-13-2020

France

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  • Message 5 of 11

Re:Razr 5g - 5g setting ?

2020-10-15, 8:56 AM

Hi Matt,

 

Ok, I understand. If I am right the availability of the 5G on the phone is depending of Motorola ? 

 

FYI, I am living in Switzerland and not in France, so Salt (or Sunrise/Swisscom) already launch 5G in my country ;-)

 

thank you and best regards

Nico

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Re:Razr 5g - 5g setting ?

2020-10-15, 13:41 PM

@ pnico74 wrote:
 

 

Hi Matt,

 

Ok, I understand. If I am right the availability of the 5G on the phone is depending of Motorola ? 

 

FYI, I am living in Switzerland and not in France, so Salt (or Sunrise/Swisscom) already launch 5G in my country ;-)

 

thank you and best regards

Nico

 

Hi.

 

I think I would frame it like this: Availability of 5G is dependent on Salt/Carrier. Motorola would enable reception of 5G based on the carrier request.

 

I thought you lived in France as it's on your profile. If I can learn anything about plans for Salt 5G in Switzerland I'll let you know. 

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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6 Posts

01-24-2021

Israel

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Re:Razr 5g - 5g setting ?

2021-01-24, 1:38 AM

Hi!

 

I have a similar issue with Partner 5G (partner.co.il out of Israel). I have 5G service (full coverage & it works on my older phone) can you help me with this "mechanism" to enable the 5G option on my phone! That would be Awesome!

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6 Posts

01-24-2021

Israel

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Re:Razr 5g - 5g setting ?

2021-01-25, 22:43 PM
Hi Matt can you follow up here?
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19826 Posts

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  • Message 9 of 11

Re:Razr 5g - 5g setting ?

2021-01-26, 15:44 PM

@ Moto-5G-IL wrote:

Hi Matt can you follow up here?

 

Hi.

 

I don't know that I can help. I can raise the question, but we are not typically in a position to influence which carriers support our phones. I will report this, of course.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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6 Posts

01-24-2021

Israel

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  • Message 10 of 11

Re:Razr 5g - 5g setting ?

2021-02-01, 8:27 AM
OK I thought u said you said "we have a mechanism for enabling 5G on the phone."
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