Motorola Community

razrrazr (2020) / razr 5G
All Forum Topics
Options

11321 Posts

03-05-2018

US

1159 Signins

157200 Page Views

  • Posts: 11321
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 157200
  • Message 1 of 11

Warranty registration problems?

2020-09-09, 19:37 PM

If you need assistance with registering your phone on the Motorola site or the site is showing incorrect warranty information, we're here to help.

 

For registration issues, please ensure you're using the correct site. Links below:

 

 

If you still need assistance or your warranty information is showing incorrectly, please use this form. We will do our best to help however we can. 

 

-Rich



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

31 Posts

12-07-2016

US

164 Signins

805 Page Views

  • Posts: 31
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 805
  • Message 2 of 11

Re:Warranty registration problems?

2020-10-04, 14:37 PM

Can't register Razr 5G as the form won't recognize the IMEI number.

Reply
Options

31 Posts

12-07-2016

US

164 Signins

805 Page Views

  • Posts: 31
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 805
  • Message 3 of 11

Re:Warranty registration problems?

2020-10-05, 15:11 PM

I can't use the form you mentioned. It doesn't have my phone listed. My phone, Razr 5G 2020 does not have a serial number either.

Can't register on the website as it only has the old 2019 listed. Amazing!

Reply
Options

3268 Posts

02-11-2016

US

3056 Signins

61176 Page Views

  • Posts: 3268
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 61176
  • Message 4 of 11

Re:Warranty registration problems?

2020-10-05, 15:34 PM

@ bobl4 wrote:
 

 

I can't use the form you mentioned. It doesn't have my phone listed. My phone, Razr 5G 2020 does not have a serial number either.

Can't register on the website as it only has the old 2019 listed. Amazing!

 

I apologize for the issues you've had registering your device. It's definitely not the experience we want you to have. Please update your forum profile with the current IMEI from your device. I've also updated the form linked above if you wanted to report the registration issue that way as well. Just let me know.

 

-Tom

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

31 Posts

12-07-2016

US

164 Signins

805 Page Views

  • Posts: 31
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 805
  • Message 5 of 11

Re:Warranty registration problems?

2020-10-05, 15:59 PM

IMEI number updated.

Reply
Options

31 Posts

12-07-2016

US

164 Signins

805 Page Views

  • Posts: 31
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 805
  • Message 6 of 11

Re:Warranty registration problems?

2020-10-05, 16:04 PM

Still can't use the form as my phone has no serial number.

Reply
Options

3268 Posts

02-11-2016

US

3056 Signins

61176 Page Views

  • Posts: 3268
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 61176
  • Message 7 of 11

Re:Warranty registration problems?

2020-10-05, 16:56 PM

@ bobl4 wrote:
 

 

Still can't use the form as my phone has no serial number.

 

Hello, thanks for updating your forum profile, I'll escalate things from my end. As for the form, the serial number can be found by going to Settings > About Phone > Model & hardware or you can get it by dialing *#06#. 

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

31 Posts

12-07-2016

US

164 Signins

805 Page Views

  • Posts: 31
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 805
  • Message 8 of 11

Re:Warranty registration problems?

2020-10-05, 18:25 PM

Thanks.

Reply
Options

31 Posts

12-07-2016

US

164 Signins

805 Page Views

  • Posts: 31
  • Registered: ‎12-07-2016
  • Location: US
  • Views: 805
  • Message 9 of 11

Re:Warranty registration problems?

2020-10-05, 18:31 PM

Thanks.

Reply
Options

1 Posts

10-05-2020

US

3 Signins

25 Page Views

  • Posts: 1
  • Registered: ‎10-05-2020
  • Location: US
  • Views: 25
  • Message 10 of 11

Re:Warranty registration problems?

2020-10-05, 20:50 PM

Hello,

 

I'm not able to register my device either. Tried by IMEI and Serial. Can you assist? 

Thanks 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete