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08-10-2020

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Bug report RAZR

2020-08-12, 5:27 AM

Here is the link to my bug report on my Razr it's been doing all kinds of bad things. Lines in screen unresponsiveness. Screen black out won't come back on even using the power button. Fingerprint scanner quit working and the keyboard has been been lagging when trying to use it tonight was really bad between 10pm est and midnight est on 8/10/2020. There is some other things as well battery life is worse th there has been no application changes also the hinge seems like it has gotten lose and struggles to hold the screen up when open I've had the phone don since March really disappointed.   

 

https://drive.google.com/file/d/1byGf18al4G_lpJh4cgdJMkOP-G9OWP7p/view?usp=drivesdk

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2742 Posts

02-11-2016

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Re:Bug report RAZR

2020-08-12, 17:41 PM

@ Brookman wrote:
 

 

Here is the link to my bug report on my Razr it's been doing all kinds of bad things. Lines in screen unresponsiveness. Screen black out won't come back on even using the power button. Fingerprint scanner quit working and the keyboard has been been lagging when trying to use it tonight was really bad between 10pm est and midnight est on 8/10/2020. There is some other things as well battery life is worse th there has been no application changes also the hinge seems like it has gotten lose and struggles to hold the screen up when open I've had the phone don since March really disappointed.   

 

https://drive.google.com/file/d/1byGf18al4G_lpJh4cgdJMkOP-G9OWP7p/view?usp=drivesdk

 

 

Thank you for the bug report, is this for the hanging/freezing issue you reported in the other thread? I'm worried we might spend all this time on the software side only for it to be related to some of the hardware issues you're facing. Lines and the black screen is definitely concerning to me. Let's do this. I'm going to have someone reach out to you to have your device exchanged/repaired and see how it is after that. Let me know if that works for you.

 

-Tom



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228 Posts

08-30-2018

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Re:Bug report RAZR

2020-08-13, 13:19 PM

@ Brookman wrote:
 

 

Here is the link to my bug report on my Razr it's been doing all kinds of bad things. Lines in screen unresponsiveness. Screen black out won't come back on even using the power button. Fingerprint scanner quit working and the keyboard has been been lagging when trying to use it tonight was really bad between 10pm est and midnight est on 8/10/2020. There is some other things as well battery life is worse th there has been no application changes also the hinge seems like it has gotten lose and struggles to hold the screen up when open I've had the phone don since March really disappointed.   

 

https://drive.google.com/file/d/1byGf18al4G_lpJh4cgdJMkOP-G9OWP7p/view?usp=drivesdk

 

Hello,

 

Did you see the private message I sent by chance?  I would like to help you get your device exchanged/repaired,

 

Thanks

Becky



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4 Posts

08-10-2020

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  • Message 4 of 4

Re:Bug report RAZR

2020-08-14, 17:28 PM

I just responded back thanks for the help I just got a free moment to check the moto community forums.

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