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08-11-2020

AU

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Not registering it is closed

2020-08-11, 13:11 PM

Hi, 

When I close/fold my Razr the screen remains on until I press the power button. The external screen does not work. It's like it doesnt realise it is closed. Is especially annoying as I cannot see who is calling or the time or anything until I flip it open. 

Should note I have this on contract through Telstra so maybe my best bet is to take it in to them? 

Anyone else have this problem? 

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2713 Posts

02-11-2016

US

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Re:Not registering it is closed

2020-08-11, 16:06 PM

@ Mzuio wrote:
 

 

Hi, 

When I close/fold my Razr the screen remains on until I press the power button. The external screen does not work. It's like it doesnt realise it is closed. Is especially annoying as I cannot see who is calling or the time or anything until I flip it open. 

Should note I have this on contract through Telstra so maybe my best bet is to take it in to them? 

Anyone else have this problem? 

 

Hello, I'm sorry to hear you're experiencing this. I'd say the device likely needs to be serviced/repaired. Let me see if I can get someone to reach out to you to assist with that.

 

-Tom



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