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4825 Posts

03-15-2011

US

19 Signins

269 Page Views

  • Posts: 4825
  • Registered: ‎03-15-2011
  • Location: US
  • Views: 269
  • Message 11 of 12

Re: RAZR file transfer problem

2020-02-11, 18:17 PM

 wrote:

I forgot to add this:

RAZR SW version - Build PDV29.266=47-2

Kernel - can't locate

Camera App version - 7.2.79.17logan

PC make - Dell

model - Inspiron 3647

OS -  Windows 10,  Home, 64 bit, Build 17763.973


Hi - the camera app has been updated. Please go to the Google Play Store, update all your apps (Moto Camera and Wellness) and it should fix this issue. It did for me. Please post back and let us know if the issue has been resolved for you.

 

 

 

 

 

0 person found this solution to be helpful.

This helped me too

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18 Posts

02-09-2020

US

12 Signins

75 Page Views

  • Posts: 18
  • Registered: ‎02-09-2020
  • Location: US
  • Views: 75
  • Message 12 of 12

Re: RAZR file transfer problem

2020-02-11, 23:34 PM
I updated the camera app and tried this. Worked correctly on the two pics I took and transfered. Thank you so much for your help.
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