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7 Posts

12-09-2013

Raleigh, NC, USA

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G700 Dolby won't start after audio driver update

2013-12-09, 21:27 PM

Dolby was working perfectly under Windows 8.1 until I updated the audio driver.  Now I get a popup message "Unable to start the Dolby audio driver."  I've seen a solution posted for other Lenovo models, but they have Conexant audio.  My G700 has IDT audio.  Thanks for any help.

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2834 Posts

08-01-2013

Bangalore

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Re: G700 Dolby won't start after audio driver update

2013-12-10, 8:12 AM

Hi Larc,

 

Welcome to Lenovo Community Forums

 

I’m sorry to hear that your G700 Laptop is displaying error message "Unable to start the Dolby audio driver" after installing the IDT audio driver for the computer, please un-install both Audio and Dolby drive in the computer and install Audio Driver first then the Dolby driver. While installing the drivers right click on the downloaded file and select “Run as administrator” option to get it installed without any error, please let me know if the issue persists.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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7 Posts

12-09-2013

Raleigh, NC, USA

17 Signins

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Re: G700 Dolby won't start after audio driver update

2013-12-11, 23:10 PM

Thanks very much for your reply and welcome.  Sorry, but I wasn't successful with that procedure.  Dolby still refused to start with the updated audio driver.  So I deleted the new driver and re-installed the old one without bothering to re-uninstall Dolby first,  It started without a hitch once the old driver was back in.  It appears this version of Dolby may not be compatible with Windows 8.1-specific audio drivers.

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2834 Posts

08-01-2013

Bangalore

1326 Signins

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Re: G700 Dolby won't start after audio driver update

2013-12-12, 6:56 AM

Hi Larc,

 

I’m sorry to hear that the issue persists even after performing the above troubleshooting steps, As the IDT compatible Dolby fix is not released. I suggest you to use the computer without Dolby for the time the updates get released.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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4 Posts

01-31-2014

Toronto

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Re: G700 Dolby won't start after audio driver update

2014-01-31, 1:02 AM

I recently updated to 8.1. and I'm having the same problem. When can we expect an IDT compatible Dolby fix to be released?

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4 Posts

01-31-2014

Toronto

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Re: G700 Dolby won't start after audio driver update

2014-02-01, 19:57 PM

Found my answer using Virtual Agent:"You want help with Dolby"

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7 Posts

12-09-2013

Raleigh, NC, USA

17 Signins

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Re: G700 Dolby won't start after audio driver update

2014-02-02, 15:15 PM

Can you please give a rundown of the solution or at least supply a link?  I'm unable to find "You want help with Dolby" in Lenovo Virtual Agent.  Thanks.

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4 Posts

01-31-2014

Toronto

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  • Message 8 of 9

Re: G700 Dolby won't start after audio driver update

2014-02-02, 15:21 PM

http://www5.nohold.net/Lenovo/Loginr.aspx?pid=3&login=1http://http://

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2834 Posts

08-01-2013

Bangalore

1326 Signins

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  • Posts: 2834
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  • Message 9 of 9

Re: G700 Dolby won't start after audio driver update

2014-02-03, 4:35 AM

Hi mimico1,

  

Thank you for responding with the exact answer to the post, I hope “Larc” issue is resolved after performing the above troubleshooting steps.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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