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1 Posts

01-30-2014

Australia

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Bad warranty / customer service - Ideapad Yoga 13

2014-01-30, 7:46 AM

Hey guys

I have bought a Yoga 13 in the UK when I went for a holiday from Australia and I only used it for 3 months and the motherboard started to give trouble. Laptop started to do random reboots few minutes after the boot before showing a gray screen. Called the customer service and I have been advised that Yoga 13 is not covered in Australia under their IWS, fair enough. As per the rep's advice and confirming with a service centre in Singapore, sent it to a friend in Singapore, spent $130 for courier and another $80 for customs. I was told first that they have found a fault in the motherboard and they have ordered it. Few days later my friend was called and informed that it cannot be fixed as the model is a UK one and they cannot fix it in Singapore. This is really unfortunate while the websites says it is covered under IWS in Singapore but the service centre says they cannot fix it as it is purchased in the UK and has to be sent back to the country of purchase. Now my warranty period is about to finish and even after I spent $200 in postage and custom charges, I still could not get it fixed it. A very unpleasant experience for a user who merely used it for 3 months. Now my broken laptop in Singapore and I am in Australia. Not sure what to do. Any suggestion guys?

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45 Posts

09-05-2013

TX

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Re: Bad warranty / customer service - Ideapad Yoga 13

2014-01-30, 16:04 PM

Have you tried contacting the place of purchase in the UK?

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