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5 Posts

06-21-2014

Philippines

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Cannot install drivers, cannot detect mobile phone through usb cable

2014-06-21, 8:23 AM

At first my problem is my Z400 cannot detect my Samsung Smartphone, but it cannot read the files inside (normally in other computers, even if the phone is not install in the computer, the computer will still see the files inside specially videos, pictures, etc.). My first guess is maybe the usb drivers are not installed properly so i tried reinstalling it. After that no change. Then when I tried my SD card to the card reader, the card reader cannot detect my sd card and I also thought that it was the same as the usb, but unfortunately, it cannot install. Same with the Camera. When I try updating the drivers of the usb, card reader, and camera, it says that the windows found the driver but there is an error in installing it, so it will not continue.

 

Sorry for to many problems but here's another one, though this might not be a problem though, but i can use the wifi of my Z400, but everytime I open the laptop, there is always a notification saying that the adapter is not installer or the driver is not installed.

 

Im planning to reformat my laptop to resolve this issue but I need suggestions or help regarding on this before I go to the next step.

 

Hope for the your response. Thank you very much

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5 Posts

06-21-2014

Philippines

6 Signins

107 Page Views

  • Posts: 5
  • Registered: ‎06-21-2014
  • Location: Philippines
  • Views: 107
  • Message 2 of 6

Re: Cannot install drivers, cannot detect mobile phone through usb cable

2014-06-21, 9:12 AM

Hope someone can help me regarding on this. Appreciated much

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5385 Posts

05-09-2013

US

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  • Message 3 of 6

Re: Cannot install drivers, cannot detect mobile phone through usb cable

2014-06-21, 12:57 PM

Try running in command prompt with admin rights by typing without quotation mark "sfc /scannow" to check if the system files are not corrupted. Report back if you encounter error/errors.

 

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5 Posts

06-21-2014

Philippines

6 Signins

107 Page Views

  • Posts: 5
  • Registered: ‎06-21-2014
  • Location: Philippines
  • Views: 107
  • Message 4 of 6

Re: Cannot install drivers, cannot detect mobile phone through usb cable

2014-06-22, 13:59 PM

how can I use it with admin rights?

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5 Posts

06-21-2014

Philippines

6 Signins

107 Page Views

  • Posts: 5
  • Registered: ‎06-21-2014
  • Location: Philippines
  • Views: 107
  • Message 5 of 6

Re: Cannot install drivers, cannot detect mobile phone through usb cable

2014-06-22, 15:08 PM

it says that one or more drivers cannot be installed if im trying to reinstall the drivers. what should I do?

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5 Posts

06-21-2014

Philippines

6 Signins

107 Page Views

  • Posts: 5
  • Registered: ‎06-21-2014
  • Location: Philippines
  • Views: 107
  • Message 6 of 6

Re: Cannot install drivers, cannot detect mobile phone through usb cable

2014-06-22, 16:17 PM

when im trying to reinstall a driver, there is always an error that will appear. same in updating drivers in the device manager.

 

please see screen shot

 

Link to picture

 

please help!

 

Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums

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