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36 Posts

02-24-2015

GB

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Wading through treacle ...

2015-02-24, 19:42 PM

Maybe it's an age thing (I'm 56), maybe a man thing or or the early onset of brain fade.

 

Part One.

 

Purchase Lenovo Thinkpad E330.

Purchase 2 year warranty upgrade TP8 (what ever that means)

 

At this point I expect that the machine is covered for onsite parts and labour ... meaning if a fault developes that an engineer will come out and fix it.

 

Part Two.

 

Computer starts acting up but still in warranty (204 days to go), blue screen events when coming out of sleep mode. A couple of occasions of disk read error has occured. More blue screens coming out of sleep mode.

 

 

Checking Start> computer> system properties> perfprmance information and tools> advanced tools

 

I find the following message..

 

Drivers are interfering with windows resuming from sleep mode. view details

 

list of three drivers causing the problem.

 

Part Three

Contact IBM electronic service call.

Inform them of the above fault systems.

Receive email telling me that a HDD is in the post and that I have to install myself !

Contact them on the phone only to find that its easy and that they will provide the HDD but I must do the work myself.

When I bought the laptop I choose not to include a optical disk drive and looking in the box I have no recivery disks.

 

Part Four

Help

I maybe able to remove the HDD, fit the new one but when it comes to rescuing my data, software and reloading windows, drivers, software, data ??

 

So what did I purchase when I UPGRADED and extended the warranty, where is the value in this. 

Is doing all this part of the CRU ?

 

 What is a service part CRU?

A CRU is a service part that can be removed and replaced by the customer. The CRU ID, located in a service parts list, indicates the level of difficulty:

  • CRU ID 1 identifies parts that are fairly simple to replace, requiring few or no tools.
  • CRU ID 2 identifies parts that are slightly more difficult to replace.
  • CRU ID N identifies parts that are not to be replaced by the customer


Where do I find out if changing the HDD and the operating system and where is service parts list. 

After hours spent wading through all this treacle I'm still stuck.

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9605 Posts

12-27-2009

CA

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Re: Wading through treacle ...

2015-02-25, 5:39 AM
I'd think in principle they can send a tech to replace it for you, but I don't think they cover the data migration.

Replacing the drive itself is easy:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/e330_e335_hmm_en_0b48602_02.pdf

To migrate your system as-is you either need a suitably large external USB drive as an intermediate or a way of attaching either the new or old drive to the system at the same time (USB-to-SATA adapter).

Or you can make recovery disks from the old hard drive, replace the drive, and recover a clean factory system to the new drive.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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36 Posts

02-24-2015

GB

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Re: Wading through treacle ...

2015-03-04, 11:15 AM

Yet more treacle....

 

On a telephone service call with tech support I'm informed that the recovery media and OS disks are in the post but after waiting 4 days nothing arrives. Contact tech support again, no record of disks being ordered. I'm now told these are ordered, demanded and got conformation email that these have been ordered. 

 

Still waiting .... still wading through treacle...

 

I'm feeling disappointed with myself for trusting Lenovo with the onsite contract, the money spent on upgrading the warrenty could have been better spent.

 

 

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36 Posts

02-24-2015

GB

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558 Page Views

  • Posts: 36
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Re: Wading through treacle ...

2015-04-18, 15:56 PM

Update...

 

Changed HDD myself, reinstalled OS.

Next Day, another BSOD, a couple of weeks later another BSOD and then another.

Contacted lenovo customer service again, sent some mini dump logs.

Next day the engineer in on the way.

Engineer fits new system motherboard in just 50 minutes!

 

So far no more issues.

 

No feedback from Lenovo as to the root cause.

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