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37 Posts

03-30-2015

Hamilton Ontario

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Troubleshooter Prevented From Starting: 0x8E5E0247

2015-03-30, 5:04 AM

Background: The problems appear after from putting in 1TB hybrid HDDs (essentially a fast 8GB cache on ) and Windows 7 x64 (Pro or Ultimate) on W500's (4063-3fu).  The W500 units appear to have an integrated 1.37GB ASIC chip for caching SATA I/O, apparently called IMD-0. (Darn strange size isn't it?) This may be the "Turbo Memory" thing I see mentioned.

There have been general problems with Lenovo SystemUpdate disagreeing with with Windows Update as to what drivers are needed or are the optimal drivers. [It seems absurd that you need to download and run a .NET update just to get SystemUpdate to run right- just to install critical drivers... which you need to connect to the net in the first place. Chicken & egg situation.]  I have repeatedly manually downloaded the latest drivers & software and manually installed them when SystemUpdater didn't attempt to install drivers- or couldn't install drivers successfully. I'm still not sure if we should accept Microsoft's suggestion that their updates/drivers are newer/better that the latest on Lenovo's site. Usually I prefer the hardware vendor's drivers, but Lenovo has not impressed thus far.

o The old menu item to switch between ATI and Intel gfx subsystems (like we had under Vista) is gone. 

o The last, and worst problem is that the Troubleshooter fails to run- at all. The error code is 0x8E5E0247. This is critical for things like correcting weak wifi connection, but the Troubleshooter fails to ever start, in any capacity.

TroubleShootingFail_0x8E5E0247.gif

I have spent 2 months looking into the Troubleshooting problem, and Google shows it a common problem with Intel based Lenovo Thinkpads. All of the Intel software came directly from Lenovo's site, and, it's 2015 so it's stunning this is still an problem (it's commonly mentioned here on Lenovo's site too). Based on comments via Google, I suspect the vaguewear called "Intel Matrix Storage Manager and Intel Turbo Memory" (whatever that even means) is causing problem- but uninstalling it doesn't seem much of a solution since SystemUpdater says it's needed.


o Yes we have the problem where screen brightness can't be adjusted after hibernation/resume... despite having all the very latest drivers from Lenovo. This is a relatively lesser issue compared to the Troubleshooter problem (Thanks to Jack O'Neil's post about setting the lid to Do Nothing, then cycling the lid shut & open).

 


I have been dealing with computers since 1979 and am just about ready to ban Lenovo from the school system. We are up to date on all the Lenovo software/drivers ever since I "inherited" this mess in late 2014. Subsequent updates have fixed a *few* problems, but not the more troubling problems.

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37 Posts

03-30-2015

Hamilton Ontario

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  • Message 2 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-02, 3:52 AM

It's been days,  and no reply. Thanks Lenovo!

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9605 Posts

12-27-2009

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  • Message 3 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-04, 22:40 PM

1) You'll need the ATI switchable driver package from Lenovo first and foremost. You can upgrade the ATI side driver afterwards to get more performance out of the card. The switchable driver package can be an absolute pain to install if any existing drivers are installed by Windows Update.

Of course, you'll need the Power Management driver and Power Manager to get the switching menu.

2) IMD-0 should be a 2GB Turbo Memory module. Just pull it form the system physically considering it's redundant given the cache on the SSHD. (Unless you happen to want an extra 2GB of SSD space for whatever reason; in which case you can partition it like a normal drive.)

Heres the HMM: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/43y6630.pdf

3) No idea why the troubleshooter isn't working. Pull the Turbo Memory, then install the latest available RAPID storage driver (instead of Matrix) for that generation of machines. (Probably 9.6.something)


W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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37 Posts

03-30-2015

Hamilton Ontario

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  • Message 4 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-10, 10:16 AM

O'Neill! I have read your advice these past few months. Despite having the very latest drivers, my system still had screen brightness control issues after exiting Hibernation. Your "change what shutting the lid does" worked! Now if only there were a way to eliminate this problem altogether.

I had installed the ATI switchable gfx driver and the Power Manager (and driver) but will reformat and try again. This will be the 3rd or 4th time. Last time I tried an install without forst formatting the partition, somehow, previous updates from Microsoft were detected and used- which I suspect caused some issues since apparently Lenovo and MS can't agree which drivers should be in place. 

Re: IMD-0: Are you sure having the two caches in line won't improve performance? Sort of like an L1 and L2?

It's unsettling that Lenovo stll lists the Intel Matrix software, when apparently the RAPID storage driver is the way to go (without screwing up Win7's Troubleshooter). Now... where can I get a version of RAPID that works with the W500?

 

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  • Message 5 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-11, 0:34 AM

There's actually an MS patch for that brightness bug:
https://support.microsoft.com/en-us/kb/2752407
I don't know why it's so ridiculously hard to Google for this hotfix, but it should fix it.

In theory, it could increase peak throughput, but only when the stars align. More likely, they'll cache redundantly as each is unaware of the other.

More interestingly, I've been able to format that 1.37GB partition and use it to store files without Turbo Memory erroring out. No idea why it works.

As for a Rapid Storage driver,
http://www.station-drivers.com/index.php/downloads/Drivers/Intel/Rapid-Storage-Technology-%28RST%29/Drivers/Intel-RST-11.x-Serie/Intel-Rapid-Storage-Technology-Version-11.7.4.1001-WHQL/
This is apparently the last one to support ICH9.


W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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37 Posts

03-30-2015

Hamilton Ontario

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  • Message 6 of 16

Re: Troubleshooter Prevented Starting: 0x8E5E0247 Intel Matrix Storage Manager Intel Turbo Memory

2015-04-17, 4:57 AM

More interestingly, I've been able to format that 1.37GB partition and use it to store files without Turbo Memory erroring out.

I would love to find a use for this strangely-sized device; maybe the Windows TMP and TEMP environment variable. But would that survive a hibernation/resume? I rely on Hibernate all the time. Multiple times a day.



Uninstalling "Intel Matrix Storage Manager and Intel Turbo Memory" indeed (apparently) allowed Troubleshooter to run again. Whether or not it runs *right* is anyone's guess. It's not doing well fixing Wifi issues compared to what i recall of past usage, but, better than nothing. All in all, a step in the right direction. Thank you.

Link to image 1

Interesting how Intel doesn't bother with version numbers. Hate those guys.

It makes me irate the Lenovo is *still* proffering software that they list as being for Win7 x64, but instead it fouls Win7's Troubleshooter up. I hjave gone through several iterations of the "Intel Matrix Storage Manager and Intel Turbo Memory" (directly from Lenovo's support pages)  thus wasting time and resources. Once again I am very unimpressed by Lenovo's support. Months later and we still can't get these W500's running properly. I am thankful for your help however O'Neill.

 

Link to image 2


There's actually an MS patch for that brightness bug

Is that the right patch/page? It says this patch is for when: 

  • You set the When I close the lid setting to Do nothing on the laptop.
  • When the laptop starts to enter sleep mode (system power state S3), you close the lid before the laptop enters to the sleep mode. 
  • You open the lid and resume the laptop from the sleep mode.



My problem (as with many others who experienced this) is when resuming from hibernation.  Oddly, I have downloaded several kbd patches from Lenovo, more than one of which claims to fix the post-resume brightness bug. Note there are several here that address the lid/resume issues. But as you can see, not all install. And usually a message comes back saying the update isn't needed despite Lenovo recommending them.  The kbd #s are intact but I have extended the filenames so as to give some idea as to their function.

Link to image 3

 

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37 Posts

03-30-2015

Hamilton Ontario

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  • Message 7 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-24, 22:46 PM

Can you actually get that MS link (brightness control) to work?  I can check the box, but get no option to download it. So I switched from Opera to Chrome and that didn't work either. Been this way for over a week.

Link to image

 

Also note the stuck brightness control overlaid at the bottom. It does not update regardless of wether the brightness controls work or not. The Lid-do-nothing trick didn't help. Only option is to reboot. Is this common with the brightness problem after a resume? It seems independent of the brightness bug insofar as either one can crop up without the other.

 

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9605 Posts

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  • Message 8 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-25, 0:33 AM
Turbo Memory survives resume from standby, hibernation, as well as reboots and cold boots. I don't know what it's doing with the 1.37GBs of space; clearly it isn't caching using it. Intel did a very shoddy job on Turbo Memory. I just fed the extra space to eBoostr; my preferred caching solution. (No paid affiliation.)

Certain version of Matrix Storage don't play well with Advanced Format drives. I don't think they were very available back in the W500's day. Lenovo hasn't updated the W500 drivers for a while, so I'd rely on generic drivers. I'm assuming the 11.7.4.1001 drivers worked? That said, a Windows hotfix (included in SP1) was supposed to have fixed Windows incompatibilities with Advanced Format drives.

As far as downloading requested hotfixes, you have to check the box, then enter your e-mail. You then get an e-mail with the download link in it.

I'm not sure if your brightness bug is the same issue I'm thinking of; the brightness bar doesn't usually get stuck like that. Do try the hotfix, and see if that fixes it.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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37 Posts

03-30-2015

Hamilton Ontario

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  • Message 9 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-25, 1:14 AM

Is there anyone I can just get an W500 driver install disc from? That is, W500 drivers for Win7 x64?

Lenovo actually strikes me as *looking* fantastic as far as updating drivers all the time. But in practice they seem to not work well. I suspect the "update"s are more about consolidating a single archive that will install drivers across an increasing number of models.

And System Update has repeatedly proven itself to be useless and unable to install the drivers needed. So i'm hoping a disc is available for Win7 x64 users.

Also where can I get good docs for the Turbo Memory card that came with the W500s and the W500s themselves? Despite offering model numers and serial #s, and looking in the hardware maintenance manual, I still don't know what one of the two slots are. I recognize one as a PCMCIA (or varient) but the other... well, everything says it's one of two types of interfaces. Well if Lenovo doesn't know, who does?

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  • Message 10 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-04-25, 6:46 AM
I suppose there is such a disc (actually the preload media), but I don't think it'd do you any good as the drivers are probably far more antiquated than the ones on the site.

Lenovo make many changes to the actual drivers; most of the time they just test and repackage the drivers straight from Intel or the original chip company.

System Update worked great for a few years, then started going downhill. Still works decently for the newer models, but support gets dropped faster now.

Turbo Memory was an innovation by Intel; chances are you can find detailed documentation with them (good luck though). It should be attached internally to an miniPCIe slot. Another slot should be available for WLAN and another for WWAN. PCMCIA/ExpressCard are the ones on the exterior of the machine.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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37 Posts

03-30-2015

Hamilton Ontario

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  • Message 11 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2015-07-10, 18:28 PM

Any idea why Lenovo continues to offer the Turbo Memory driver when it's so well known for causing problems with Windows7?

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48 Posts

08-04-2015

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  • Message 12 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2018-02-21, 0:10 AM
I have a slightly different W500 than yours but all your problems and more just trying to install drivers. I had this problem, despite not having the "Turbo Memory" cardlet.
I have worked on systems for 35+ years. I can no longer recommend or permit Lenovo where I am.

You seem to "need" the Intel matrix driver crapware to get AHCI SATA support. But it breaks the troubleshooter and UAC pops up all the time asking if it's OK to do things like access Device Manager. It makes the machine almost unusable.

Also I have the legendary "driver not signed" aka "Unsigned driver" error immediately upon running TVSU (ThinkVantage System Update).

I got TVSU from the EOL ghetto Lenovo set up, and the first thing it does is demands .NET then downloads a newer version of itself which includes SWIX64 aka tvsuhd64.sys.

SWIX64 aka tvsuhd64.sys is needed apparently for TVSU to check out your hardware to decide what drivers to download/install. But that driver can't because Lenovo didn't bother to digitally sign it.

This is why I will never allow Lenovo in here ever again- support seems designed to make it impossible to maintain machines. When the corporation decide to EOL you, they make only defective software available.
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  • Message 13 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2018-02-21, 0:29 AM


TVSU can't determine the hardware because SWIX64 is not signed by Lenovo. As a result it downloads only a paltry 11 files and misses several drivers.

Since TVSU provided by the EOL page does NOT work due to the infamous "Windows requires a digitally signed driver" error, I will have to do it all manually. Since Lenovo won't sign the driver. (Even then I don't know how to get other unsigned drivers to work, and I have several that need to run.)

I need to install the Intel Chipset driver first. Then I'd think I'd need something to support ACHI (this is the BIOS selection) for max speed and to better support the hybrid HD. Intel Matrix screws up the system so where do I go to find support for ACHI-SATA? Lenovo doesn't have anything but defective software online now for this machine.

After those two are installed then I hope to try "ThinkPad Switchable GraphicsDriver Win7--7vd619ww.exe" from the EOL page (if I can find that page again).

Also the Fingerprint sensor (the hardware is confirmed as working 100%) won't work either.

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48 Posts

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  • Message 14 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2018-02-21, 0:33 AM
That Rapid Storage driver for ICH9 does not seem to work? Can you try to find an Intel link? I am assuming Intel wrote it.
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  • Message 15 of 16

Re: Troubleshooter Prevented From Starting: 0x8E5E0247

2018-02-21, 0:39 AM

Col. O'Neill that Rapid Storage link seemed promising but I got this:

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  • Message 16 of 16

Re: Troubleshooter Prevented Starting: 0x8E5E0247 Intel Matrix Storage Manager Intel Turbo Memory

2018-02-21, 0:44 AM
Those KBD updates that Lenovo used to have for the W500 have gone missing from Lenovo's site. Typical.
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