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04-05-2015

Hebden Bridge, UK

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Lenovo A540 Installation Problems

2015-04-05, 9:52 AM

I bought an A540 machine brand new yesterday.  When I switched it on for the first time, it comes up with a light blue "Recovery" screen which tells me there is a problem with the error message:

 

0xc0000185

 

It says to use the recovery tools, but there doesn't appear to a slot on the desktop to insert the  Win8.1 driver disk that came with the machine.

 

Help please!

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4297 Posts

11-18-2012

US

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Re: Lenovo A540 Installation Problems

2015-04-05, 14:01 PM

Welcome to the Lenovo Community !

 

Sorry to hear of the problems.  Instead of trying to repair Windows I would just do a One Key Recovery to restore the hard drive since the computer is brand new.   By restoring to a factory default installation may correct the Windows error you are seeing.  Page #24 of your model's User Guide will explain how to do a One Key Recovery.  Here is a link to that guide.....

 

http://download.lenovo.com/consumer/desktop_pub/lenovo_a740_a540_ug_v1.0_win81_en_r_online_20140326.pdf

 

 



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