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1 Posts

04-13-2015

Italy

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  • Posts: 1
  • Registered: ‎04-13-2015
  • Location: Italy
  • Views: 20
  • Message 1 of 1

X1 Carbon 20A7 does not boot - ref. 00187544 ThinkPad X1 Carbon

2015-04-13, 18:42 PM

Hi, after four weeks my brand new X1 carbon failed out and it doesn't boot anymore.

I've tried several times but after pressing the on button it  just pulses the kyeboard back-light but do not start. Only resetting with a pin in the back hole it quite.

I called the help desk and they opened a claim.

Today, after 10 days waiting, they told me that the mother board will be available not before May 1st!!! sure they offered for my patience one more month of warranty period!!!

Is anyone having the same issue? how can I contact some else in the customer support team to help me solving the problem?

I bought the new pc to work not to waste time to be in touch with a no hepfull unknown person somewhere in the world!!!

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