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04-22-2015

AU

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ThinkPad 10 - Mobile Broadband Issues

2015-04-22, 5:04 AM

Hi all,

Late 2014, we aquired over 40x units of the ThinkPad 10 devices for our offices.

Since deploying them out to our staff, quite often I would get a call stating the following issues:

1: Mobile Broadband missing from the Connection menu (located from the Charm bar) - We need to go into Device Manager, and scan for new hardware in order to rectify the problem.

2: Fail to connect - Requires you "Forget the network"

3: Fail to detect SIM - Reboot the device

 

Now, our machines are control by WSUS where updates are pushed/deployed when available.
System Update is executed on a monthly basis, control by Task Scheduler.

Can someone please shed some light to why (most importantly) the Mobile Broadband goes missing from the list?

Cheers

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1848 Posts

11-28-2007

CZ

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Re: ThinkPad 10 - Mobile Broadband Issues

2015-04-22, 9:53 AM

EM7345 ? Check the firmware version https://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-ThinkPad-8-and-10-general-issues/m-p/1839763 Versions starting with FIH7160_V1.1 are very buggy causing the device to randomly disappear from Device Manager. Update to V1.2 version (see the link) solves this issue.

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2 Posts

04-22-2015

AU

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  • Posts: 2
  • Registered: ‎04-22-2015
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  • Message 3 of 3

Re: ThinkPad 10 - Mobile Broadband Issues

2015-04-23, 2:19 AM

Thanks for that Puppy... I should of also mention it, the firmware on the device was also updated to v1.12 in early March (http://support.lenovo.com/us/en/products/tablets/thinkpad-tablet-series/thinkpad-10/downloads/DS101007).

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