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04-23-2011

Netherlands

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Lenovo Access Help inaccessible?

2011-04-24, 11:44 AM

Just bought an SL510 with Windows 7, and when trying to open Lenovoo Access Help, got error message "Cannot open the file: masteraibl.chm::chm/Welcome.htm"

 

Will call support of course, but I am based in Europe, so helplines closed over Easter.  Tried calling US - the were open but cannot help because I bought the machine over here.  So any help appreciated -  thanks

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2446 Posts

04-11-2011

Malaysia

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Re: Lenovo Access Help inaccessible?

2011-04-27, 3:34 AM
hi Tony-o

i would suggest uninstalling the software and then downloading the software from the link below and reinstalling it.

I believe one of the files is corrupted and thus a reinstall might help.

http://www-307.ibm.com/pc/support/site.wss/MIGR-73445.html





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