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2 Posts

02-21-2019

United Kingdom of Great Britain and Northern Ireland

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Lenovo Ideapad 100s-11IBL - Stuck on Bit Locker Screen

2019-02-21, 19:02 PM

My daughter's ideapad has suddently started displaying a Bit Locker screen preventing her from getting to the desktop. She's never used Bit Locker and does not have the information it is asking for.

 

I've done some digging and it seems to be caused by a Window's update from late last year. Is there a fix for this? All I read is that Microsoft is aware of the issue.

 

If not, would it be possible to download Windows 10 and install it from a USB stick? If so, does anything have to be changed in the BIOS to enable this?

 

Also, how is it possible to get the original product key for Windows 10 from the ideapad when you can't get past the Bit Locker screen?

 

Help would be greatly appreciated.

 

Thank you.

 

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7122 Posts

10-29-2009

United States of America

17879 Signins

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  • Message 2 of 4

Re: Lenovo Ideapad 100s-11IBL - Stuck on Bit Locker Screen

2019-02-22, 17:13 PM

See if this information can help you get the recovery key you are looking for:

https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key

 

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3 Posts

02-15-2021

United States of America

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Re:Lenovo Ideapad 100s-11IBL - Stuck on Bit Locker Screen

2021-02-15, 20:43 PM

I have 3 idea centre Lenovo products I bought at best buy in 2016 that have all recently stopped working and said we need bit locker keys.

We contacted Microsoft and they do not have our bit locker keys as they said these machines were bought and setup before they were doing this, and to contact Lenovo for the keys.  So here we are. How do we recover these keys from Lenovo?  This has locked up 3 work machines in our office and been costing us a lot of business.

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7122 Posts

10-29-2009

United States of America

17879 Signins

167685 Page Views

  • Posts: 7122
  • Registered: ‎10-29-2009
  • Location: United States of America
  • Views: 167685
  • Message 4 of 4

Re:Lenovo Ideapad 100s-11IBL - Stuck on Bit Locker Screen

2021-02-15, 21:55 PM

Lenovo does not have your BitLocker keys.  The only possibilities are here:  https://support.microsoft.com/en-us/windows/find-my-bitlocker-recovery-key-fd2b3501-a4b9-61e9-f5e6-2a545ad77b3e

 

 

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