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137 Posts

05-14-2014

Canada

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Memory issues on ThinkPad Tablet 10... any diagnostic tools?

2019-12-10, 22:32 PM

Hey Lenovo Community,

 

We believe there is an issue with a ThinkPad Tablet 10 (Model: 20L3000HUS) we are doing to preparation on.

 

The following is a list of observed issues:

  • The Lenovo Vantage device status shows a red 'x' beside the memory status.
    • Clicking "learn more" just opens the system about page in settings.
    • The red 'x' doesn't show on other tablets with the same configuration.
  • The Lenovo hardware diagnostics page detects the tablet but won't actually run diagnostics.
    • Clicking "Get Started" only redirects to a page showing the following information:
      • System summary
      • Base warranty
      • Extend warranty
    • There are two buttons on this page, "Back" and "Confirmed."
      • The back button does nothing.
      • The confirmed button redirects to a page with the title, "Before You Submit a Service Request..."
        • This page just shows ways to resolve various issues and has a button to go back to Lenovo support home page.
  • The tablet will not boot off of Lenovo bootable diagnostics media (safe boot on or off).

Is the fact that memory is in red in Lenovo Vantage a problem? Is there a set of diagnostic tools we can run on this tablet to test the memory and see if that message is a false positive?

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3744 Posts

08-02-2018

United States of America

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  • Message 2 of 4

Re: Memory issues on ThinkPad Tablet 10... any diagnostic tools?

2019-12-11, 13:57 PM

Hi JayBCTTech! What version of Vantage app are you using? Are you having trouble with your computer? If yes, let us know more details.

If none, most likely this is a false positive error on the Vantage app. 



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137 Posts

05-14-2014

Canada

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944 Page Views

  • Posts: 137
  • Registered: ‎05-14-2014
  • Location: Canada
  • Views: 944
  • Message 3 of 4

Re: Memory issues on ThinkPad Tablet 10... any diagnostic tools?

2019-12-11, 15:04 PM

There really haven't been any issues with the tablet other than with Vantage. The version is 10.1909.24.0.

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3744 Posts

08-02-2018

United States of America

795 Signins

19388 Page Views

  • Posts: 3744
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  • Message 4 of 4

Re: Memory issues on ThinkPad Tablet 10... any diagnostic tools?

2019-12-12, 17:15 PM

Try uninstalling and reinstalling the app. To rule out the issue with the memory try running the Windows memory test:

1. Open Control Panel --> Click on System and Security --> Click on Administrative Tools --> Double-click the Windows Memory Diagnostic shortcut.

 

* You can also use the Windows key + R keyboard shortcut, type mdsched.exe, and click OK to launch the tool.


2. Click the Restart now and check problems. Once your computer reboots, it will start in the Windows Memory Diagnostics environment, and the tests will kick in the Standard mode right away. In this mode, the tool will run all the scans available in the Basic mode, in addition to LRAND, Stride6 (cache enabled), CHCKR3, WMATS+, and WINVC tests.

 

3. You can simply let the Standard mode test your computer's memory, or you can also press the F1 key at any time to open the Windows Memory Diagnostic page to change the scan options.

 

4. On the options page, you can change the scan mode to Basic, which runs the MATS+, INVC, and SCHCKR (cache enabled) tests.

 

5. Or you can also select the Extended mode, which includes every test available using Standard mode, plus MATS+ (cache disabled), Stride38, WSCHCKR, WStride-6, CHCKR4, WCHCKR3, ERAND, Stride6 (cache disabled), and CHCKR8.

 

6. If necessary, you can navigate the different options using the TAB key to change cache settings. If you disable the cache, it'll allow the tool to access the data in RAM directly, which ensures a complete test. In addition, you can also set a number of times the scan will be repeated to test your system's memory modules.

 

After you're done selecting your options, just press the F10 key to go back to the main page, and the scan will restart automatically.

 

How to Check the Results:

 

1. Open Start --> look for eventvwr.exe and hit enter to open Event Viewer

 

2. Expand the Windows Logs folder --> Right-click System, and click on Find

 

3. Type MemoryDiagnostics-Results, and click the Find Next button --> Close the Find dialog

 

 

4. On Event Viewer, double-click the MemoryDiagnostics-Results source, and see the message. If the result reads "The Windows Memory Diagnostic tested the computer's memory and detected no errors," then you can discard memory as the root of the problem.

 

 

If the result shows one or more errors, you can try running an extended memory test, and recheck the results. If you continue to see at least one error, one of the RAM modules probably has problems, and it may need to be replaced.

 

Sometimes, when the test fails, the tool will be able to indicate which module has a problem with the results. However, if it's unable to provide that information, you may need to remove and test each memory module until you find out the one that is faulty.



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