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04-12-2021

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Steady loud sound on video calls

2021-04-12, 22:10 PM

ThinkPad X270; Linux x86 64: People on video calls hear a steady high pitched buzz sound from me.  I cannot hear it myself, but just listened to a Zoom recording of a meeting I was in and can hear it there very loudly, so think it might be the computer fan.  This happens on any platform (Zoom, Google Meeting, Two Seven) and it happens with or without headphones plugged in.

 

What are possible ways to stop the buzzing sound from disrupting calls?  (e.g. Is there a way to make sure the microphone built-in is turned off so it doesn't pick up that sound / only routes through the headphones? Something else?)

 

thanks!

 

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1683 Posts

01-08-2021

Philippines

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Re:Steady loud sound on video calls

2021-04-13, 14:09 PM

Hello Lauryl,

 


Welcome to Lenovo Community

 

 

I suggest that you update the drivers and BIOS thru the support site.
Also under BIOS, load the default settings then save before exiting.

You may also try this link:
https://support.lenovo.com/ph/en/solutions/ht080292-troubleshooting-audio-issues-thinkpad

Update us how it goes

 


Regards, 
Lorenzo_Lenovo
----------------



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2 Posts

04-12-2021

United States of America

6 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎04-12-2021
  • Location: United States of America
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Re:Steady loud sound on video calls

2021-04-15, 4:23 AM

Thanks.  I have never done this before, so I might be misunderstanding something:

X270 (Type 20HN, 20HM) Laptop (ThinkPad) only has Windows as Operating System option in the  support page linked and I am using Linux Ubuntu.  Are there resources available for doing this with Linux Ubuntu?

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1683 Posts

01-08-2021

Philippines

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Re:Steady loud sound on video calls

2021-04-30, 21:38 PM

Try using an external headphone with mic on another video session to observe the same noise.
 
I believe you can disable the internal microphone using the audio setting of the video application aside from Windows audio options.
Update us back soon as convenient.

 


Regards, 
Lorenzo_Lenovo



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