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6 Posts

08-20-2019

Slovenia

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  • Message 1 of 48

Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2019-08-20, 13:14 PM

Full output log:

 

USB-C Dock Gen2 FW utility V1.0.2.07081
Package including (DP hub : 5.04.001, USB hub : 0CD4,0CD3, PD Billboard : 0.1.0.27, PD CCG4 : md.0.0.29, Audio codec : 49-0E-07)
----------------------------------------------------------------------------------------------------------------------
Update date: 20. 08. 2019
Update time: 15:05

Before TimeDelay: 15:05:55
After TimeDelay: 15:05:58


TBT Force Power Enable


Switch5G...

Checking current Dock FW version :
------------------------------------------------------
Firmware version is : Unknown
The detail firmware version of each component :
DP hub version :
USB hub version : 0CD4,0CD3
PD Billboard version : 0.1.0.27
PD CCG4 version : md.0.0.29
Audio codec version : 49-0E-07
Update is necessary.

Current USB hub version is the same, no need to update.
Current PD Billboard version is the same, no need to update.
Current PD CCG4 version is the same, no need to update.
Current Audio codec version is the same, no need to update.


DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

 

Switch10G...


TBT Force Power Disable


ThinkPad USB-C Dock Gen2 FW update Finished

 

DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

 

I have only two cables in my dock. The usb-c which connects to my thinkpad e590 and the power cable.

I have rebooted my machine using Windows 10 restart option and I also tried to hold down the power button on my machine for 10 seconds but nothing helped.

 

Should I send the dock back or is there a way in which I can solve this myself?

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0 Posts

02-03-2020

United States of America

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  • Message 2 of 48

Re: Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-02-03, 11:18 AM

Hi,

Any news regarding resolution of this issue ?

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1 Posts

03-12-2020

France

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  • Message 3 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-03-12, 8:52 AM
Hi, same problem here. Is it possible to force complete firmware rewrite? Regards
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1 Posts

04-08-2020

United States of America

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  • Message 4 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-04-08, 4:56 AM

Same issue here.

 

Checking current Dock FW version :

------------------------------------------------------

Firmware version is : Unknown

The detail firmware version of each component :  

DP hub version :  

USB hub version : 0D24,0D23

PD Billboard version : 0.1.0.30

PD CCG4 version : md.0.0.34

Audio codec version : 49-0E-14

Update is necessary.

 

Current USB hub version is the same, no need to update.

Current PD Billboard version is the same, no need to update.

Current PD CCG4 version is the same, no need to update.

Current Audio codec version is the same, no need to update.

 

 

DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

 

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1 Posts

04-09-2020

United States of America

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  • Message 5 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-04-09, 12:05 PM

Same here - Any update?

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6 Posts

08-20-2019

Slovenia

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  • Message 6 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-04-15, 12:57 PM

No update. I have returned the dock. Too bad. :(

I also believe that this dock destroyed my motherboard of my E590. I had my laptop in warranty so they replaced it free of charge.

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1 Posts

05-02-2020

United States of America

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  • Message 7 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-05-02, 3:04 AM

Have just invested in Lenovo X1 Yoga - Gen 4, USB C Gen 2 docking station and 2 x thinkvision P27H -4K monitors.

 

I try and run the firmware update on the Gen 2 dock and get to the display port part and it fails.  

 

 

DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

 

 

Have tried with nothing but power and usbC cable plugged in.  

 

 

 

Have tried to update or 2 different brand new Gen2 docks and the issue happens on both.

 

Result is just 1 monitor displays in 4k and only have option for the other to display in 1920 x 1080  It also causes the 1080 monitor to flicker.  

 

Please provide urgent assistance.

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1 Posts

06-03-2020

United States of America

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  • Message 8 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-06-03, 18:22 PM

I Also have the same issue, tried everything.

 

DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

 

And my only monitor keeps getting disconnected all the time, this needs to be fixed.

 

BR

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1 Posts

09-08-2020

Australia

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  • Message 9 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-09-08, 12:18 PM

I have the same problem where the DP hub version is not detected and time's out during firmware update.

I have tried what is suggested i.e. disconnect all other devices and reboot and no change in result.

Lenovo any response?

I now have 2 unusable external monitors due to the faulty ThinkPad USB-C Dock Gen 2 - Type 40AS.

I've had nothing but problems since purchasing this Gen 2 dock as the Gen 1 works fine.

 

 

     USB-C Dock Gen2 FW utility V1.0.6.06161

 Package including (DP hub : 5.05.000, USB hub : 0D24,0D23, PD Billboard : 0.1.0.30, PD CCG4 : md.0.0.34, Audio codec : 49-0E-14)

----------------------------------------------------------------------------------------------------------------------

Update date: 8/09/2020

Update time: 9:45 PM

 

Before TimeDelay: 9:45:34 PM

After TimeDelay: 9:45:34 PM

 

TBT Force Power Enable

 

Switch5G...

 

Checking current Dock FW version :

------------------------------------------------------

Firmware version is : Unknown

The detail firmware version of each component :  

DP hub version :  

USB hub version : 0D24,0D23

PD Billboard version : 0.1.0.30

PD CCG4 version : md.0.0.34

Audio codec version : 49-0E-14

Update is necessary.

 

Current USB hub version is the same, no need to update.

Current PD Billboard version is the same, no need to update.

Current PD CCG4 version is the same, no need to update.

Current Audio codec version is the same, no need to update.

 

 

DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

 

Switch10G...

 

TBT Force Power Disable

 

ThinkPad USB-C Dock Gen2 FW update Finished

 

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1 Posts

09-16-2020

Latvia

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  • Message 10 of 48

Re:Can't update firmware for displayport on ThinkPad USB-C Dock Gen2

2020-09-16, 12:37 PM

same problem here!!! 

 

any solution?

 

DP hub update timeout, please remove all devices from the dock and reboot computer to try again.

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