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5912 Posts

02-11-2016

United States of America

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Help Topics, FAQ's, and Chat/Contact Options

2020-12-28, 22:53 PM

Hello if you're looking for Help Topics, FAQ's or Chat/Contact Options, please use the following link for your product family. Choose your region and model on the country/language selection page and you will be taken directly to the support page for your model. Once there you can easily find Help Topics, How-tos & Solutions, Contact Us (Including Chat with our virtual agent and live agents during normal business hours).

 

 

As always, we're here to help as well. Just search the community for an existing topic or start a new one on the board for your phone model if you need us. 

 

-Tom



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54 Posts

05-12-2017

United States of America

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-01-18, 2:45 AM

Hi Tom,

 

I see lots of info for comparing phones within a family but I have yet found a page comparing families. An overview of the families would be a great place to start comparing phones. I know for certain that I want a Motorola phone again. My last was a Moto g5 plus but it was stolen. It was pretty much what I needed except it was getting slow and occasionally did weird things, but still much preferred to any iPhone at any price.

 

Thanks,

John

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5912 Posts

02-11-2016

United States of America

3353 Signins

80426 Page Views

  • Posts: 5912
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 80426
  • Message 3 of 6

Re:Help Topics, FAQ's, and Chat/Contact Options

2021-01-20, 2:36 AM

@ jvh24521 wrote:

Hi Tom,

 

I see lots of info for comparing phones within a family but I have yet found a page comparing families. An overview of the families would be a great place to start comparing phones. I know for certain that I want a Motorola phone again. My last was a Moto g5 plus but it was stolen. It was pretty much what I needed except it was getting slow and occasionally did weird things, but still much preferred to any iPhone at any price.

 

Thanks,

John

 

Hi John. Thanks for being a loyal Moto customer. I appreciate it very much. I will pass your feedback along. You can sort of compare across families here: https://www.motorola.com/us/compare-smartphones?ds_rl=1242193&ds_rl=1242196&gclid=CjwKCAiAo5qABhBdEiwAOtGmbveEX-JhfEE43jdF8rpvGOxutRQRrqCI_-AH9e0Vpryk0-MFHisUwBoCwssQAvD_BwE&gclsrc=aw.ds

 

Let me know if that works for you.

 

-Tom



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1 Posts

06-07-2021

Saudi Arabia

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Re:Help Topics, FAQ's, and Chat/Contact Options

2021-06-07, 14:53 PM

can someone help me my motorola andriod one has a charging port and it smells burnt and the charger to plis i need help the phone is 2 years old

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5912 Posts

02-11-2016

United States of America

3353 Signins

80426 Page Views

  • Posts: 5912
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 80426
  • Message 5 of 6

Re:Help Topics, FAQ's, and Chat/Contact Options

2021-06-08, 20:55 PM

@ mooman10989 wrote:

can someone help me my motorola andriod one has a charging port and it smells burnt and the charger to plis i need help the phone is 2 years old

 

Yikes, I'd definitely recommend having the device inspected for possible repair. What model do you have and where did you purchase it? I want to ensure I point you in the right direction.

 

Thanks,

Tom



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1 Posts

07-13-2021

United States of America

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  • Message 6 of 6

Re: Black Internal Screen

2021-07-13, 21:41 PM

Help! My Motorola Razr 5 g internal screen will not come on when opened.  Just happened today after a nights charge.  I have turned it on and off several times.  Just the external display works.  Any suggestions?

 

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