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1 Posts

05-14-2021

United States of America

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Lenovo Anger Management

2021-05-14, 0:48 AM

Good Day,

 

I would like some help with my Lenovo ThinkPad P53s.

 

Since I purchased it back in June of 2020, this laptop has been a complete disappointment. It has been to Lenovo support a total of three times to attempt to repair the same problem, no lights, no sound and no screen. It went to sleep and did not wake up. Since I own a computer supply business and am currently pursuing a bachelor's degree, the setbacks this ThinkPad has caused have been legendary.

 

It went dark in February, sent out and returned, worked for a while and quit again in March, was sent out and returned weeks later just to quit again in April.

 

Now it's back  . . . and with the money and time I've lost because of it, I no longer trust it.

 

I just got the call from a representative who told me to continue to use the laptop and to call him personally if (or when) it quits. I told him I no longer trust it and that I want a refund. Needless to say, he was not helpful. 

 

I've come to the end of my rope with this ThinkPad and the 'hit or miss' Lenovo support in particular.

 

What should be my next step to get a refund on this thing?

 

Thank you,

Chris

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10889 Posts

09-04-2014

Slovakia

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Re:Lenovo Anger Management

2021-05-18, 6:51 AM

Hello and welcome to Community,

 

I'm sorry to read that you have been experiencing issues with your system. Using the email address registered to your Community account I was able to find your case and happy to see that you are in contact with the Case Manager who was assigned to you after your issue was escalated by support. They now own the situation and you need to please address any questions you may have to them, they are the person in the position to decide upon any actions based on your service history and current status.

 

Andy

 

English Community Administrator
Lenovo eServices

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