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10-15-2018

US

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Forum Admin SOS / Assistance? - Unlocked Moto G6 Play on Boost Mobile

2018-10-15, 19:27 PM

Looking through other forum posts here, I believe I'm having the same issue as a few others.
--This is an XT1922-9 Moto g6 Play
--Motorola lists the phone as compatible with Boost Mobile
--Boost Mobile lists the phone as compatible; checking the IMEI on Boost's site returns "Great News! Your phone is compatible with our network. Now all you need is a Boost Mobile SIM."

Well, I have a Boost Mobile SIM, taken out of my LG Stylo 2, that is known working / no issues, and Boost's Site won't let me activate it with the Moto G6 Play.


In the past, it looks like admins on this forum have been able to relay info to Boost and sort this out? Any takers?

Similar Issue to...
https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-G6-not-compatible-with-boost-mobile-network/m-p/4115759/highlight/true#M1050

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5988 Posts

12-04-2017

IN

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Re: Forum Admin SOS / Assistance? - Unlocked Moto G6 Play on Boost Mobile

2018-10-22, 16:04 PM

Hi senzog,

 

Sorry about the delay in response, what we would like to know is— If you were able to get in touch with 'Boost Network' — If yes, what did they say about the ongoing issue? Were you able to resolve this already? Have you tried using a new Boost Sim if that makes any difference?

 

Let us know how it goes?

 

Regards,

Swaraj

Moto Support

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