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4 Posts

03-25-2017

US

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Moto G6 Play - Register for MFN

2019-01-24, 17:50 PM

Forgive me if this has been answered multiple times but I cannot find a definite answer to this. I've been trying to register my new G6 Play to My Stuff on my Motorola account but it keeps failing. I would like to participate in the MFN.

I have updated my forum profile with the IMEI and still have the same issue.

Any help would be appreciated, thanks!

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1044 Posts

10-08-2015

IN

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Re: Moto G6 Play - Register for MFN

2019-01-25, 7:06 AM

 wrote:

Forgive me if this has been answered multiple times but I cannot find a definite answer to this. I've been trying to register my new G6 Play to My Stuff on my Motorola account but it keeps failing. I would like to participate in the MFN.

I have updated my forum profile with the IMEI and still have the same issue.

Any help would be appreciated, thanks!


Hi yaccob,

 

Greetings from Motorola,

 

Sorry for the inconvenience caused & we appreciate your interest in joining the Motorola Feedback Network community. 

 

This is just to update you that when registering to the program, you will not necessarily receive an update, for this there is a process in which once a project starts and the model to be evaluated is chosen, we look for users who have registered and while these users have the Software on their phones correct and not rooted, they can potentially be invited to participate in a test.

 

Click here for Motorola Feedback Network information.

 

We also request you to let us know what error do you see while registering? so that we could look into it.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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4 Posts

03-25-2017

US

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Re: Moto G6 Play - Register for MFN

2019-01-25, 14:07 PM

Thanks for your reply, the error I receive when trying to register my G6 Play with either my IMEI or Serial Number (I have tried both) in the "My Stuff" section is "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again."

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455 Posts

07-13-2017

GB

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Re: Moto G6 Play - Register for MFN

2019-01-25, 17:22 PM
send the link to the website you might be trying the wrong website.. there's different websites for different countries
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4 Posts

03-25-2017

US

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Re: Moto G6 Play - Register for MFN

2019-01-25, 17:33 PM

Sure, I have been using this link:

https://motorola-global-portal-en-ca.custhelp.com/app/mcp/my_devices/

 

As well as the en-us website (same link just with en-us in the URL instead of en-ca).

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455 Posts

07-13-2017

GB

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Re: Moto G6 Play - Register for MFN

2019-01-25, 17:39 PM
Strange....
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5 Posts

01-26-2019

DE

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Re: Moto G6 Play - Register for MFN

2019-01-26, 12:54 PM

I can't register my device either (on in my case german website https://motorola-global-portal-de.custhelp.com/app/mcp/my_devices/ ) but I tried those of a few other countrys too.

When I click the button to add the device, it loads the page anew, telling me that I have no device registered.

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1044 Posts

10-08-2015

IN

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Re: Moto G6 Play - Register for MFN

2019-01-28, 9:06 AM

Hi yaccob & SpeedProg,

 

This is to inform you that we have escalated your concern to the respective team & the team is working on the same.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

0 person found this solution to be helpful.

This helped me too

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17 Posts

09-20-2018

BR

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  • Message 9 of 12

Re: Moto G6 Play - Register for MFN

2019-02-06, 2:47 AM

Yes kkkk

Família moto G
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5 Posts

01-26-2019

DE

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  • Message 10 of 12

Re: Moto G6 Play - Register for MFN

2019-02-26, 13:18 PM
Any chance there is any news on this, because I still can't register my phone on the support site :(.
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