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04-28-2019

GB

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  • Posts: 1
  • Registered: ‎04-28-2019
  • Location: GB
  • Views: 591
  • Message 1 of 1

Google Photos won't start after update (Moto G6 play)

2019-04-28, 11:41 AM

The Google Photos app on my Moto G6 play is crashing (on startup) after updating the app to 4.14.0.242961945. It works fine when I revert to the factory version (apart from the fact that it keeps telling me to update) but I'd like the latest security/bugfixes.

I installed the update from the Yalp store (https://github.com/yeriomin/YalpStore) which is an alternative Play Store client that has a built in login (I don't want a Google account for privacy reasons).

 

Here's a screenshot:

 

Model: Moto G6 Play XT1922-2 (UK Retail)

Android version: 9 (build PPP29.55-25)

Security patch level: 1 Jan 19

Software channel: retgb

List of apps (from pm):

$ adb shell pm list packages
package:com.android.internal.display.cutout.emulation.noCutout
package:com.amazon.mShop.android.shopping
package:com.android.cts.priv.ctsshim
package:com.qualcomm.qti.qms.service.telemetry
package:com.google.android.youtube
package:com.android.internal.display.cutout.emulation.corner
package:org.chromium.chrome
package:com.google.android.ext.services
package:com.motorola.motocare
package:com.android.internal.display.cutout.emulation.double
package:com.android.providers.telephony
package:com.bbc.sounds
package:com.google.android.googlequicksearchbox
package:com.android.providers.calendar
package:com.android.providers.media
package:com.qti.service.colorservice
package:com.google.android.onetimeinitializer
package:com.google.android.ext.shared
package:com.motorola.brapps
package:com.motorola.bug2go
package:com.motorola.mya.fmwkwrapper
package:com.android.wallpapercropper
package:com.quicinc.cne.CNEService
package:com.nxp.taginfolite
package:com.spisoft.quicknote
package:com.motorola.ccc.devicemanagement
package:com.motorola.android.fmradio
package:com.android.documentsui
package:com.motorola.android.settings.modemdebug
package:com.android.externalstorage
package:com.motorola.omadm.service
package:com.android.htmlviewer
package:com.qualcomm.qti.uceShimService
package:com.android.companiondevicemanager
package:com.android.mms.service
package:com.qualcomm.qti.qms.service.connectionsecurity
package:com.android.providers.downloads
package:com.motorola.coresettingsext
package:com.google.android.apps.messaging
package:com.motorola.android.settings.diag_mdlog
package:com.memrise.android.memrisecompanion
package:com.ccp.rpgsimpledice
package:com.roaming.android.gsimcontentprovider
package:uk.gov.metoffice.weather.android
package:com.giffgaffmobile.controller
package:com.motorola.att.phone.extensions
package:com.motorola.ccc.checkin
package:com.qualcomm.qti.telephonyservice
package:com.motorola.timezonedata
package:com.motorola.ccc.mainplm
package:com.github.axet.bookreader
package:org.shadowice.flocke.andotp
package:com.google.android.configupdater
package:com.simplemobiletools.calendar.pro
package:com.motorola.ccc.ota
package:com.motorola.ccc.notification
package:com.android.defcontainer
package:com.android.timezone.updater
package:com.android.providers.downloads.ui
package:com.android.vending
package:com.android.pacprocessor
package:com.android.simappdialog
package:com.dolby.daxservice
package:com.motorola.demo.env
package:com.motorola.ptt.prip
package:com.android.internal.display.cutout.emulation.tall
package:com.intsoftdev.nationalrail
package:com.android.certinstaller
package:com.android.carrierconfig
package:com.google.android.marvin.talkback
package:com.google.android.apps.work.oobconfig
package:com.qti.qualcomm.datastatusnotification
package:android
package:org.kde.kdeconnect_tp
package:com.motorola.android.provisioning
package:com.lenovo.FileBrowser2
package:com.android.egg
package:com.android.mtp
package:com.android.nfc
package:com.android.stk
package:com.android.backupconfirm
package:com.motorola.timeweatherwidget
package:com.google.samples.apps.cardboarddemo
package:com.google.android.deskclock
package:org.pocketworkstation.pckeyboard
package:org.codeaurora.ims
package:com.android.statementservice
package:com.motorola.motokeysystem
package:com.google.android.gm
package:com.google.android.apps.tachyon
package:com.motorola.motocit
package:com.motorola.motokey
package:com.android.settings.intelligence
package:org.secuso.privacyfriendlytapemeasure
package:com.android.systemui.theme.dark
package:com.google.android.apps.inputmethod.zhuyin
package:com.microsoft.office.outlook
package:com.google.zxing.client.android
package:com.qualcomm.qti.dynamicddsservice
package:com.google.android.setupwizard
package:com.dosse.chromiumautoupdater
package:com.qualcomm.qcrilmsgtunnel
package:com.android.providers.settings
package:com.android.sharedstoragebackup
package:com.wakdev.wdnfc
package:com.google.android.music
package:com.android.printspooler
package:com.motorola.colorprofiles
package:com.dolby.dax2appUI
package:com.android.dreams.basic
package:com.lenovo.lsf.user
package:com.android.se
package:org.gdroid.gdroid
package:com.android.inputdevices
package:com.tachibana.downloader
package:com.motorola.android.nativedropboxagent
package:com.google.android.dialer
package:com.motorola.mya
package:com.motorola.nfc
package:com.android.bips
package:com.motorola.android.jvtcmd
package:com.motorola.frameworks.singlehand
package:com.motorola.motosignature.app
package:com.uberspot.a2048
package:com.google.android.apps.cloudprint
package:org.wikipedia
package:com.google.android.apps.docs
package:com.google.android.apps.maps
package:org.fdroid.fdroid
package:com.android.cellbroadcastreceiver
package:com.motorola.invisiblenet
package:com.google.android.webview
package:com.amazon.appmanager
package:com.google.android.contacts
package:com.motorola.contacts.preloadcontacts
package:com.android.server.telecom
package:com.google.android.syncadapters.contacts
package:com.motorola.android.providers.settings
package:com.android.facelock
package:com.android.keychain
package:com.google.android.calculator
package:com.android.chrome
package:com.google.android.packageinstaller
package:com.google.android.gms
package:com.google.android.gsf
package:com.google.android.ims
package:com.google.android.tts
package:com.zeevox.octo
package:com.android.calllogbackup
package:com.google.android.partnersetup
package:com.motorola.genie
package:com.motorola.setup
package:com.google.android.videos
package:com.android.carrierdefaultapp
package:com.qualcomm.qti.remoteSimlockAuth
package:org.xbmc.kodi
package:org.xbmc.kore
package:uk.co.smhw.android
package:com.motorola.appdirectedsmsproxy
package:com.android.proxyhandler
package:org.videolan.vlc
package:com.google.android.feedback
package:com.google.android.printservice.recommendation
package:com.google.android.apps.photos
package:com.google.android.calendar
package:com.android.managedprovisioning
package:com.motorola.launcherconfig
package:org.billthefarmer.scope
package:bbc.iplayer.android
package:com.fsck.k9
package:com.nxp.nfc.tagwriter
package:com.motorola.demo
package:com.motorola.moto
package:com.motorola.paks
package:com.android.providers.partnerbookmarks
package:com.android.wallpaper.livepicker
package:com.motorola.carriersettingsext
package:com.android.apps.tag
package:com.motorola.motocare.internal
package:not.android.egg
package:com.Slack
package:com.google.android.gms.policy_sidecar_aps
package:com.google.android.inputmethod.korean
package:com.motorola.fmplayer
package:com.google.android.apps.translate
package:com.google.android.backuptransport
package:com.android.storagemanager
package:com.motorola.msimsettings
package:com.github.axet.audiorecorder
package:com.android.bookmarkprovider
package:com.linkedin.android
package:com.android.settings
package:com.qualcomm.qti.lpa
package:com.qualcomm.qti.uim
package:com.google.android.inputmethod.pinyin
package:com.google.vr.cyclops
package:com.termux
package:android.autoinstalls.config.motorola.layout
package:com.qualcomm.location
package:com.google.android.apps.turbo
package:com.android.cts.ctsshim
package:com.motorola.launcher3
package:de.syss.MifareClassicTool
package:com.lmi.motorola.rescuesecurity
package:com.motorola.slpc_sys
package:com.motorola.actions
package:com.covertbagel.neko
package:com.android.vpndialogs
package:com.google.android.apps.wallpaper
package:com.starrealms.starrealmsapp
package:com.motorola.bach.modemstats
package:com.android.phone
package:com.android.shell
package:com.android.wallpaperbackup
package:com.android.providers.blockednumber
package:com.duckduckgo.mobile.android
package:com.android.providers.userdictionary
package:com.android.emergency
package:net.osmand.plus
package:com.motorola.cameraone
package:com.simplemobiletools.draw.pro
package:com.google.android.inputmethod.japanese
package:com.android.location.fused
package:com.motorola.imagertuning_aljeter
package:com.android.systemui
package:com.motorola.motodisplay
package:com.motorola.easyprefix
package:com.android.bluetoothmidiservice
package:com.github.yeriomin.yalpstore
package:com.android.traceur
package:com.qualcomm.qti.qms.service.trustzoneaccess
package:com.brother.mfc.brprint
package:com.android.bluetooth
package:com.qualcomm.timeservice
package:com.qualcomm.atfwd
package:com.qualcomm.embms
package:com.motorola.config.wifi
package:com.android.providers.contacts
package:com.android.captiveportallogin
package:com.roaming.android.gsimbase
package:com.google.android.inputmethod.latin
package:com.motorola.android.providers.chromehomepage
package:com.motorola.systemserver
package:com.motorola.VirtualUiccPayment
package:com.google.android.apps.restore

Disabled apps: Chrome, Drive, Duo, Gmail, Google, Google Play Movies, Google Play Music, Google Play Store, LinkedIn, Outlook (because privacy)

 

Tried fixes (none worked):

  1. Reboot
  2. Disable and enable again
  3. Delete all photos and videos
  4. Clear cache and data for Google Photos
  5. Clear cache and data for Google Photos and Google Play Services
  6. Enable all disabled apps
  7. Start in safe mode
  8. Factory reset

I'll put the crash log in a reply two replies, otherwise the message will exceed 20,000 characters. (In spoiler tags!) I'll just attach the log because it's not letting me reply to my own post for some reason. You'll need to unzip it because this forum doesn't allow attaching text files.

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