English Community

Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Since March 2022 I have been having this problem every time I try to jump in to a virtual meeting - 

Basically it does not matter the app, (zoom, meeting, facebook, discord, etc), the camera is not detected. Also every time I open just the default app for camera in Windows this shows up: Camera not detected Error/ 0xa00f4244

 

I tried to see what happen in Lenovo Vantage App on smart configuration / screen & camera (pantalla y camara) , the camera option does not shows up, just Screen. 

 

I have been reading and trying to solve this problem but it is just the same and same process with no solutions, even when they said try to re-install the drivers, the problem is that there is no camera detected at all.

 

If anyone has any idea or solution I will love to know. BTW Lenovo support, extremely inefficient in terms of contacting them. Just imposible. 

Captura de pantalla 2022-09-23 173824.jpeg
0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Hi Alejo Garcia,

Welcome to Lenovo Community Forums!

The error is pertaining to the Camera not working due to a driver problem and possibly a hardware problem too, try the steps below to isolate the problem.

Method 1: Go to Device Manager > Click View Menu (form the top part) > Select Show Hidden devices > Uninstall everything (all drivers) under Camera, uninstall the driver with error (a yellow triangle) under firmware > restart your computer then check the Camera functionality

Method 2: Install the Camera driver, AMD Serial-IO (SIO), and the BIOS Update > check the Camera functionality. 

If the issue persists recall the last time it worked so you can revert back to your computer before that date to undo any changes that could have caused the problem by performing a system restore.

 

Regards, 
Jhay02_Lenovo

____________________________________________________________

Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now! (More Info Here)
Find original parts and upgrades on the Parts Lookup site. (More Info Here)
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Hi!

 

I have the same model, and the exact same problem

 

Legion 5-17ARH05H - Type 82GN - 0xA00F4244

 

And i have been trying to solve this for a long time

 

Since I Updated to windows 11

 

The camera worked one time for some seconds, and then this error was again.  0xA00F4244

 

I even changed the registry 

 

Equipo\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform

 

EnableFrameServerMode : REG_DWORD --> Value 0

 

But nothing has worked so far.

 

I have reinstalled drivers, legacy hardware, everything...

 

I dont think the camera is broken,

 

Just I dont know what else to do.

 

Should I reinstall windows 11? 

I cant go back to windows 10 now by default.

Thank you very much,

 

 

0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Hi dani785,

Welcome to Lenovo Community Forums!

Follow the exact same steps provided above since the problem started after windows 11 updates it could be a driver compatibility issue.

 

Regards, 
Jhay02_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now! (More Info Here)
Find original parts and upgrades on the Parts Lookup site. (More Info Here)
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

I already followed the exact same steps, no result though.

 

Nothing worked. I repaired windows image, cleaned it, permission, registry, CMD, also Lenovo diagnostics and drivers update, and the camera doesnt show up, It doesnt allow me to run camera diagnostics because there is no camera detected.

I already reinstalled widows 11 and it didnt work, I reinstalled camera driver automatic and manually. I even erased all my apps and reistalled windows 10. And the camera is still not working. 

 

Maybe my camera is just broken? But I never move my laptop, and it has never fallen. 

 

Thank you very much for your attention and help!

 

God bless you

0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Hi dani785,

Thank you for sharing all the steps that you have already performed which prove that this problem on your device is not a software-related problem and that your computer needs to be serviced. Please contact Lenovo Support in your region for a warranty claim.

 

Regards, 
Jhay02_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now! (More Info Here)
Find original parts and upgrades on the Parts Lookup site. (More Info Here)
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Im out of warranty :(.

 

Is there a place where I can fix it?

0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Dani, today after your comment i went back and check my camera. For some reason, it is working, it will probably stop anytime,. but if you need anything from me to share etc. let me know. 

Screenshot 2023-02-22 113924.jpg Screenshot 2023-02-22 113941.jpg Screenshot 2023-02-22 114018.jpg Screenshot 2023-02-22 114657.jpg Screenshot 2023-02-22 114759.jpg
0
0

Re:Legion 5-17ARH05H Laptop (Lenovo) - Type 82GN - CAMERA PROBLEM

Hi dani785,

If your computer originally came with Windows 10, You can try a clean image reinstall of the original OS that came with your computer using Lenovo DDRS.

 

Regards, 
Jhay02_Lenovo
 

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now! (More Info Here)
Find original parts and upgrades on the Parts Lookup site. (More Info Here)
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

0
0

Identify Your Device

OR

Don't want to provide your serial number? You can also Browse by product

Find your Device

Problem solved or need help? Click here.