Lenovo's unwillingness to be held accountable for their warranty obligations is pathetic.  We had a YogaBook for 9 months of light use when suddenly one day it wouldn't power up.  We called support, they walked us through their trouble shooting scripts, and when it was determined that it would have to be sent in for repair, we were told that their systems were down and they couldn't generate a service order and to try calling back in a day or two.  The next weekend we called back, and it was deja vu all over again!  Systems down, again, really??? After a bunch of complaining about that, we got them to create the service order and we mailed the computer to them that day (10/20).  Ever since then, the repair status update on support.lenovo.com has been saying, "Waiting for system to be shipped to the Lenovo Service Center" even though USPS confirmed delivery on 10/23.  I have contacted Lenovo at least 7 times to find out what's actually going on, with a different answer every time. Pretty much the only thing consistent with the responses is that I am told to be patient.  PATIENT?  We initiated this service on 10/13, were promised a 9-day turnaround time on repair, and now, over a month later there has been one change: there's a NEW trouble ticket that was generated on 11/19 and it ALSO says, "Waiting for system to be shipped to the Lenovo Service Center".  I suspect they generate a new service order number to buy themselves yet another month of doing nothing because they either can't fix, won't fix, or lost my daughter's YogaBook.  

When the device stopped working, there were still 3 months left on the warranty.  Now there are 24 days remaining.  At the present trajectory, the warranty will expire while Lenovo is still claiming to be "waiting for the system to be shipped" and then they'll have no reason, incentive, or necessity to repair it.  

In researching reviews and complaints all over social media and other websites, I see this is business-as-usual for Lenovo.  We cannot accept this!  I have made a complaint to the Better Business Bureau in Memphis, TN (the service center where USPS delivered the device).  But, there are a lot of us out there with similar stories.  If someone doesn't hold Lenovo accountable for this deplorable treatment of its customers, they'll just keep doing it. 

We have 3 Motorola phones, one Lenovo Desktop and one Yoga Book in this family and if any of these breaks, they're going right in the trash to be replaced by another brand.  It is such a shame because every one of these devices has been a favorite of its user here, but we cannot buy things that won't be fixed or replaced if they're faulty or break prematurely---taking a risk like that is not something I'd pay top dollar to do!

[Edited by Moderator per community rules]

I understand your frustration with Lenovo support, because although it improved slightly for a while, it has definitely taken a turn down hill again lately.

I would definitely recommend that you go to Support.Lenovo.com and extend the warranty before it expires, because even after repair, the laptop is still probably worth enough that an extended warranty makes sense.

As far as dealing with Lenovo Support, I have found that you have to nicely, yet firmly, ask to have you case escalated to a supervisor and stay with them until they give you the current status of your Yoga, and since promised callbacks or email updates are seldom made, so don't let them off the hook too easily.

Best of Luck,

Thank you for the advice.  I have had the case escalated, but that did absolutely nothing except buy them a few days where I falsely believed something was going to happen on the case.

I have absolutely no interest in purchasing an extended warranty and I get pretty pissed off when I call and while they cannot tell me anything about true status of my repair, they always try to sell me that extended warranty.  Paying anything for absolutely nothing in return would be an irrational decision.  We loved the YogaBook (until it stopped working); it's the only device of its kind that she could use for her Digital Illustration class.  I'll save whatever money I have and put it towards whatever we'll be buying to replace it (not Lenovo, that's for sure). 

I appreciate your optimism ("after the repair") in your belief that there will eventually be a repair made.  I hope you're right, but at this point I think we need to accept our losses and look for another brand of tablet or laptop with the features the YogaBook offered that made it the perfect device for an art student.

Lesson learned: check out reviews for warranty service and support for any brand I consider buying in the future.  There are so many stories out there just like mine, I know it isn't a fluke or an isolated incident.  This is a pattern of business practices that should not be accepted by any consumer who spends hundreds of dollars expecting in return something other than empty promises.

The only reason I recommend the extended warranty is if you plan on continuing to use the Yoga after it is repaired, because although their service can be poor at times, from my experience they will eventually will either repair or replace it, and having that extended warranty may be of value should something else go wrong down the road, but that of course is a decision you have to make for yourself.

The biggest problem I have seen with Lenovo support regarding laptops has been the availability of parts, which since most come from China, can take some time to receive if not in stock, but if they are waiting for parts, they need to let you know that in the status.

I hope your problem gets resolved to your satisfaction soon.

Cheers,

I have been working with Lenovo since 22 January (seven weeks) to get a warranty repair. They came to the house to replace the screen but there was another problem that it had to be sent to Texas. It took 8 days for them to send a box to return for repair. Nothing has happened since they received it 30 days ago. The messages always say they will contact me but nothing happened. I bought it through a COSTCO so maybe I have to go to them to get some pressure on Lenovo. I have never received a lousy experience like this. Down buy any Lenovo products. 

Hello @Hajurba   and welcome to Community,

I can confirm your system arrived in depot on the 19th Feb, confirmation was sent by SMS, and that a follow up request, also by SMS, that you contact support on the 25th Feb. If you haven't received those messages I can ask them to switch to email if you would like?

I received all of the messages that you mentioned and responded by telephone or chat. Each time I am told that they will get in touch with me and I am still waiting. 

Hello,

Hopefully you received a message yesterday as well? I'll also be sending you a private message so please look out for it, the small speech bubble icon to the right of your name when logged in.

I have a Lenovo Yoga 9i, battery depleting, without use.  Now there is no battery charge after charging to full. Overnights its all gone. Stuffed. Lenovo tell me to buy more warranty 3 days out of 1 year Warranty. Alert there is Australian warranty, and that is Defective if it does not last 3 years. Australian warranty is honoured by Apple and Samsung who are not great either, but recognise 3 years in total.

rotten Lenovo write back are you going to pay for Repair, or pay for more Warranty- what the hell, would i pay, when they dont honor any warranty. It is fact that extended warranty is a rip off- when LENOVO are to honor al warranty- Sick.

that puts the computer in the bin, not portable useless to take anywhere, and battery is not replaceable. They do that so you have to buy another. But I DO HAVE A WARRANTY- fix it now.

disgusting. That i did like the laptop but now done

thanks a lot- DO YOU LIKE getting bad reputation. You dont care- get lost we got your money.

KNOWING something will not last is deliberate. Anyone else with same problem , 

all over the internet is you not honouring anything,

Hello and welcome to Community,

I'm sorry that you have experienced an issue with your battery. Batteries are considered as a consumable component industry wide, depending on usage they will deteriorate quicker or slower over time. Generally Lenovo provides a one year warranty on system batteries, there are very few exceptions, this can be checked for your system type in the PSREF, Personal Systems Reference.

Warranty Warranty - please expand Lenovo Personal Computing Devices - see Note 1
https://support.lenovo.com/solutions/ht505088-product-warranty-and-other-agreements

Battery FAQ
https://support.lenovo.com/solutions/ht509084-battery-qa

Battery Troubleshooting
https://support.lenovo.com/solutions/ht080185-troubleshooting-battery-issues-thinkpad