Hello,
I was watching a movie and view had stuck so i tried to restart pc. It opened once and has uploaded an update. After that it never opened again. Now it is stuck on lenovo logo, has a turning circle. I have access to BIOS and recovery page. I tried to system recovery option but didnt work.
Hi,
If this is the case in your unit, I recommend pressing the Novo button so the machine will boot to BIOS, then you can install the OS from the scratch. In the event that the machine refuses to boot to BIOS or if it did not work, it would be best to reach out to the technical support team in your region or consult with any nearby service facility in your area.
Regards.
Dex
Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!
Hi Bh22,
Welcome to the Community Forums.
Please provide more information about your system (model, error message, recent updates, OS ), otherwise it will be difficult for the community to assist you.
Please try this troubleshooting steps.
Perform a power drain
Shut down the computer.
1. Unplug the computer from the wall socket.
2. If the battery is removable, Remove the battery and hold the Power button down for 15 seconds.
3. If the battery is non-removable, while the computer is ON, hold the power button down and wait for the computer to shut down and 4. still hold the power button down for another 15 seconds.
5. Turn the computer ON and check.
Let us know if problem still persist.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!
Hi
Welcome to Community Forums!
Perform a power drain Desktop.
Access BIOS by tapping F1 or F2 repeatedly right after powering on the computer or by the NOVO button so you can get the BIOS page and set it back to its default settings by hitting F9 or Fn+F9 (YES) the hitting F10 or Fn+F10 (YES) to save changes.
If the able steps will not work, try performing system restore to undo the changes that caused the problem.
Use the NOVO button to access the NOVO Button menu page.
Let us know how it goes
Regards
Jhay02_Lenovo
Hi Bh22,
Tanks for keeping me posted.
The computer is undergoing a Windows 10 Boot Loop, a Windows 10 reboot loop can be frustrating to deal with, this are the causes.
A Windows Update, updated or new Windows driver, installation of new software (3rd app or game).
Please try this troubleshooting steps.
Lenovo Digital Download Recovery Service (DDRS): Download the files needed to create a Lenovo USB Recovery key
: After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text (press any option to boot from CD or DVD").
: indicate the correct time and Keyboard type.
: Select Repair your computer in the lower left corner.
: Select Troubleshoot from Choose an option screen.
: Click advanced options in Troubleshoot screen.
: Click Automatic Repair from Advanced Options screen.
: Windows will then look for problems on hard drive(s) and verify that all required files are intact.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!
My screen just blanked out, though it still powers but it is blank afterwards
The laptop went for automatic repair and thn got stuck at the lenevo logo.
I tried draining out the battery and switching on it again.
Secondly, I tried the NOVO button and through system recovery, tried to reset the pc (both the ways: keeping my personal files and reset overall).
Thirdly, I tried the boot setup and brought the settings to default.
Fourth, I tried the option of Starting the pc in normal mode through NOVO button.
None of the above mentioned steps helped. The pc is still stuck at the logo.
What should I do??
I am having the same problem. My home screen comes on but the the box that allows me to unlock it will not appear. I've tried all of the above "solutions" and none work. This is really pissing me off. I've had this computer for 9 months and have NEVER had an issue like this with any other laptop.
