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Re: FedEx Clearance delay, Stuck in customs, No update

My Moto 360 shipping was initiated on 9/22 with an original expected delivery date/time projected by FedEx of 10:30am on 9/25.   I've been monitoring it's progress via FedEx online.  Yesterday (9/24) at 2:02am, my shipments status changed to red with the message "Clearance Delay" when it arrived in Memphis, TN from Shenzhen (via Hong Kong).  It said: 










































3:02 am Clearance delay - Import   MEMPHIS, TN
   
2:29 am In transit   MEMPHIS, TN
 
Package available for clearance

2:02 am Clearance delay - Import   MEMPHIS, TN
   
12:35 am Arrived at FedEx location   MEMPHIS, TN


The status has not been updated for almost 2 days.  Today, after my 10:30am projected delivery time came and went, the estimated delivery time was changed to "Pending".  I called FedEx and asked them to look into this and they said that something is holding my shipment up at customs in Memphis (and the 14,000+ items that were also part of the shipment, presumably other Moto 360s and other items).  There have been no further updates from FedEx.



According to my FedEx representative the Memphis customs folks will not be working this weekend, so it's sounding like my watch may be sitting in a Memphis holding location with no movement for at least 4 days before it starts moving again (hopefully) on Monday.



Is Motorola aware of this and do they have an update on when my watch will be making it through customs? 



Wondering if others have any more information, as I'd like to have a better idea if the watch will be arriving early next week.



Thanks,



 - pmas1234

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Re: FedEx Clearance delay, Stuck in customs, No update

I am too on the same boat. One thing is for sure though, this will be my first and last order from Motorola. If I knew from the beginning that it will be shipped out from China, I wouldn't have ordered. I will assume their 9/29 commit delivery is not gonna happen.



Moto just gave me an incident ticket earlier.



Package is also on hold in Memphis. angry

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Re: FedEx Clearance delay, Stuck in customs, No update

Like you said, there are 4000 other packages in the same state. Mine is in this batch too.



 

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Re: FedEx Clearance delay, Stuck in customs, No update

Yup, my 360 is on hold in Memphis as well. A FedEx rep said Motorola did not fill out the Import documents properly. But I was told 498 other packages are in the same shipment.

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Re: FedEx Clearance delay, Stuck in customs, No update

Well, my Moto X that was on hold has been released, but the Moto 360 is working on day 3 of being on Clearance delay.
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Re: FedEx Clearance delay, Stuck in customs, No update

Some progress, though I'm not certain whether it means that things are back on track.  The following tracking update just showed up on my FedEx online tracking with status switched back to "In Transit" (not red anymore), though expected delivery date still only shows "Pending":










1:25 pm International shipment release - Import
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Re: FedEx Clearance delay, Stuck in customs, No update

Today, fedex showed my delivery leaving Memphis and arriving in my home city, so even though their estimated delivery still show's "PENDING", I'm feeling more comfortable that the watch may be arriving over the next 24 - 48 hours.

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Re: FedEx Clearance delay, Stuck in customs, No update

Got it this morning at 9:15.  All's well that ends well, just 1 business day later than originally projected by FedEx, but still ahead of original Motorola projected delivery date at order of Sept 30.

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Re: FedEx Clearance delay, Stuck in customs, No update

Mine has been delayed in customs since 9/25 2am.... claiming paperwork is not correct...



 




Recommended action:


Importer must provide instructions.




Reason for delay:


Shipment documentation indicates value discrepancy. Correct value of shipment is required.


Recommended action:


Shipper or Importer must confirm or verify value of goods.

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Re: FedEx Clearance delay, Stuck in customs, No update

Same here



4 days



 

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