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2020-03-10 15:39:38

Thinkpad P1 GEN2 - Integrated camera is not working

Hello All,

 

My camera app is not working. I reinstalled the most recent driver, but it didn't show up in device manager. I've attached two error messages.

In my device manager, I don't have a integrated camera and the only camera I can see is USB Boot.

I contacted Lenovo service center, and it didn't work. 

I'm teaching in college. And because of the current Corona virus spread, I should be prepared to teach online or video recording. 

Any help or advice will be greatly appreciated. 

Thank you so much!

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2020-03-10 15:54:04

Re:Thinkpad P1 GEN2 - Integrated camera is not working

First stem is to see if it's turned off in the BIOS.  Look on the security tab under I-O port access.

 

Then Go to Start > Settings (gear icon) > Privacy > Camera and make sure it's enabled.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2020-03-10 15:59:33

Re:Thinkpad P1 GEN2 - Integrated camera is not working

Rich, what would be the appropriate forum? I'm a new Lenovo user and not familiar with the community forum. Please let me know so I can move it to get more advice.
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2020-03-10 16:00:32

Re:Thinkpad P1 GEN2 - Integrated camera is not working

I checked the BIOS. The Camera was enabled.
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2020-03-10 16:09:59

Re:Thinkpad P1 GEN2 - Integrated camera is not working

You are in the right place.

Then Go to Start > Settings (gear icon) > Privacy > Camera and make sure it's enabled.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2020-03-10 16:16:11

Re:Thinkpad P1 GEN2 - Integrated camera is not working

Yes. In privacy setting, the camera is on.
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2020-03-10 16:42:35

Re:Thinkpad P1 GEN2 - Integrated camera is not working

Also check in Lenovo Vantage.

 

Under my device settings, find camera and see what that says


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2020-03-10 17:22:29

Re:Thinkpad P1 GEN2 - Integrated camera is not working

Rich,

In my first posting, I attached the error message from Lenovo Vintage. It said "camera in use or loading failed." I didn't use the camera app.

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2020-03-10 18:03:07

Re:Thinkpad P1 GEN2 - Integrated camera is not working

sorry.  I looked at only the top 2 images - black screen and device manager.  I would look under programs and features and uninstall the "camera" app (from microsoft.  Then install again from microsoft store


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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0
2020-03-10 20:03:16

Re:Thinkpad P1 GEN2 - Integrated camera is not working

I uninstalled camera app and reinstalled it from MS Store. SAME EFFOR CODE.
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