05-14-2019 10:23 PM - edited 05-14-2019 10:24 PM
Laptop: Lenovo ThinkPad T470 Ultrabook
I usually do not have my laptop's battery installed when it is plugged with the AC adapter as I use it mainly at home. But today, while I was out, I inserted it (while the laptop was off) and I received the following error message: "Battery 2: A battery error has occurred. The battery cannot be charged. Replace the battery." I've had this laptop for only a year, and everything is up to date. I only take out and put in the battery when the laptop is turned off. According to the battery percentage, it's stuck at 49% and says it's not charging.
49% Not Charging
Battery 1: 100% and fully charged
Battery 2: 0% and not charging
I tried checking the battery in Lenovo Vantage, but it just keeps showing the loading animation, but with no info.
Does this really mean the battery needs to be replaced (already)? Could it be a software issue?
05-15-2019 06:13 AM
It's showing the battery at 0%. Try leaving the battery in the system overnight (and plugged in) and see if it will eventually start charging.
05-15-2019 08:15 AM
Leaving the battery out is a mistake. The power circuitry will shut off charging when appropriate so it won't cook the battery like in an old phone. You can set start and stop points in Lenovo Vantage to limit how often it will charge.. An unplugged Lithium battery will slowly lose charge.
05-16-2019 08:33 AM
I left it in for two straights after the issue occured. It's still not charging and I'm still getting that error message. Is there a fix for it, or do I need a new battery? My laptop is still under warranty.
05-16-2019 08:59 AM
If the battery won't charge after 2 days of being plugged in, then I think it has gone bad. I don't think this can be fixed with software.