Hi

the usb-c terminal on the X13 gen4 is terrible, already replaced the mother board once, did not help

i don't understand why lenovo hasn't addressed this, i see threads for the same for gen3 as well.

Hi eoduett,

Thank you for reaching out and sharing your concerns about the USB-C terminal on your ThinkPad X13 Gen 4. I'm sorry to hear about the issues you've been experiencing, especially after having the motherboard replaced.

Here are a few steps you can try to address the USB-C issues:

1. Update Drivers and BIOS:

   • Ensure that your system's drivers and BIOS are up to date. You can use the Lenovo Vantage App to check for and install the latest updates.

2. Check for Physical Damage:

   • Inspect the USB-C port for any visible damage or debris. Sometimes, a simple cleaning can resolve connectivity issues.

3. Test with Different Cables and Devices:

   • Try using different USB-C cables and devices to determine if the issue is with the port or the peripherals.

4. Reset Power Settings:

   • Sometimes, power settings can affect USB functionality. You can reset your power settings to default by going to Control Panel > Power Options > Restore default settings for this plan.

I understand how frustrating this can be, and I appreciate your patience. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Best regards,
Jwes_Lenovo

all these suggestion are basic knowledge and already executed

Hi eoduett,

Thank you for your prompt response and for sharing that you've already tried the initial suggestions. It would help if you can provide the steps you've taken. Let's explore some advanced troubleshooting steps and potential solutions:

1. USB-C Port Diagnostics:

   • Lenovo Diagnostics Tool: Run the Lenovo Diagnostics Tool to perform a thorough check on your USB-C ports. You can download it from the Lenovo Support Website.
   • Event Viewer: Check the Windows Event Viewer for any error logs related to USB-C functionality. This can provide insights into any underlying software or hardware issues.

2. Firmware Updates:

   • Ensure that your USB-C firmware is up to date. Sometimes, specific firmware updates are released to address connectivity issues. You can find these updates on the Lenovo Support Website.

3. Hardware Inspection:

   • Authorized Service Centers: If the issue persists, it might be beneficial to have your device inspected by professionals. Locate an Authorized Service Center near you for a detailed hardware inspection.

4. Warranty and Service Requests:

   • Warranty Status: Verify your warranty status here. If your device is under warranty, you can submit a Service Request for further assistance.
   • Repair Status: If you have already submitted a service request, you can track the status here.

5. Community and Support Resources:

   • Lenovo Service Videos: Check out our Lenovo Service Videos for additional troubleshooting tips and guides.
   • Contact Lenovo Support: For personalized assistance, you can always Contact Lenovo Support.

I hope these steps help resolve the USB-C issues on your ThinkPad X13 Gen 4. If you need further assistance, please don't hesitate to reach out.

Best regards,

Jwes_Lenovo

problem solved, after testing 

workstation dock gen 3 and 4

universal dock

i ended up switching to:

Prokord Workplace docking Triple 4K Display 96W USB Type-C

been stable ever since 

Hi eoduett,

Thank you for updating us on your situation. I'm glad to hear that switching to the Prokord Workplace docking Triple 4K Display 96W USB Type-C has resolved the USB-C issues on your ThinkPad X13 Gen 4. It's great to know that your setup has been stable ever since.

Best regards,

Jwes_Lenovo